(6710) Administrative Officer (Resident Counselor)

Job Title: Administrative Officer (Resident Counselor)

Department: Lumina College, HKUST(GZ)

Job Posting Details

Formally established in June 2022, the Hong Kong University of Science and Technology (Guangzhou)(HKUST(GZ)) is a cooperatively-run university between the Chinese mainland and the Hong Kong Special Administrative Region. HKUST(GZ) has obtained approval from the Ministry of Education (MoE) and become the first legally-independent educational institution co-established by the Mainland and Hong Kong since the announcement and implementation of the “Outline Development Plan for the Guangdong-Hong Kong-Macao Greater Bay Area” and the “Overall Plan for Deepening Globally Oriented Comprehensive Co-operation amongst Guangdong, Hong Kong and Macao in Nansha of Guangzhou”. With a spirit of pioneering innovation, HKUST(GZ) charts new territories in cross-disciplinary education and explores new frontiers in pedagogies, aiming to serve as a role model of the mainland-Hong Kong integrated educational development and become a world-famous high-level university, endeavoring to nurture future-oriented, high-level and innovative talents.

In response to the increasingly complex challenges faced by the rapidly changing world, HKUST(GZ) adopts a brand-new and cross-disciplinary academic structure featuring “Hub” and “Thrust” to substitute the conventional one characterized by “school” and “department”, facilitating cross-disciplinary integration while vigorously developing emerging and frontier disciplines. This is a groundbreaking move in the higher education community across the globe.

Residential Colleges (RCs) at HKUST(GZ) are integral to this enriching learning environment; equally important, RCs provide a personable, supportive setting for student growth. In such a vibrant living-learning community, students from diverse backgrounds and professional aspirations are encouraged to form a unique, life-long network with each other. Throughout their university journey, students in RCs receive support from a dedicated team of RC Masters, staff, academic advisors, resident counselors, tutors, and peers.

Duties

1. Pastoral Care & Well-being Support

(1) Provide holistic pastoral care and supportive counseling to assigned student groups; maintain visibility and accessibility through regular/irregular one-on-one check-ins, developmental conversations, and informal daily interactions;

(2) Offer developmental advising on personal growth, adjustment, relationships, and life challenges, fostering residents' resilience and self-awareness;

(3) Build trusting, supportive relationships with residents through daily presence and engagement, serving as an approachable first line of well-being support;

(4) Conduct regular well-being check-ins with students of concern and monitor their adjustment and progress.

2. Psychological Screening, Triage & Referral

(1) Conduct preliminary psychosocial and risk screening for residents presenting with emotional or behavioral concerns;

(2) Triage cases by severity and urgency, and develop basic safety plans for students at elevated risk;

(3) Make timely referrals, with accompaniment when needed, to the University's professional counseling, health, or community services;

(4) Follow up on referred cases to confirm engagement and continuity of care, maintaining coordination with service providers.

3. Crisis Response & Post-Incident Support

(1) Serve as the College's first responder for well-being crises, including self-harm and suicide risk and acute emotional or psychological episodes;

(2) Participate in an on-call duty rotation covering evenings, weekends, and public holidays, and respond promptly to emergencies in the residential area;

(3) Provide immediate stabilization, risk assessment, and safety planning in crisis situations, escalating to professional and emergency services as required;

(4) Conduct post-incident debriefing and postvention support for affected students and staff, and arrange follow-up care.

4. Case Management & Student Records

(1) Maintain accurate and confidential student care and counseling records in accordance with professional and institutional standards;

(2) Coordinate ongoing case management, early-warning monitoring, and follow-up for students of concern;

(3) Liaise with the University's care and student-concern network to ensure coordinated, holistic support.

5. Mental Health Education & Preventive Programming

(1) Design and deliver mental-health literacy and preventive programs on psychological capital (PsyCap), stress management, and help-seeking;

(2) Plan targeted outreach and programming timed to high-risk periods, such as orientation and examination weeks;

(3) Develop well-being resources and awareness initiatives to cultivate a supportive and positive culture across the College..

6. Peer Support Network & Staff Consultation

(1) Train and coach student leaders, and peer supporters in recognizing signs of distress and providing mental-health first response;

(2) Provide consultation on referral pathways and appropriate boundaries for the peer and student-leader support layer;

(3) Support the development and supervision of the College's peer support network.

7. Professional Collaboration & Role Boundaries

(1) Uphold professional ethics and boundaries, managing dual roles and confidentiality within institutional reporting obligations;

(2) Advise college management on students of concern and participate in case conferences as appropriate;

8. Professional Development & Other Duties

(1) Engage in regular case consultation and professional supervision to maintain quality of practice;

(2) Complete required training and certifications, including mental health first aid, suicide-prevention gatekeeper training, and first aid/CPR;

(3) Mentor entry-level colleagues as assigned, and undertake other duties assigned by college management in a timely manner.

主要职责

一、人文关怀与身心健康支持