Sales Support Specialist - Global Accounts

Global Accounts Sales Support Operations (GA SOS) Specialist There are currently 408 accounts in the Global Account (GA) segment. The list of accounts in this segment roughly aligns with the Fortune 500. These customers have global capability

and operate in multiple geographies. Some of our loyal customers include Meta, Microsoft, SAP, IBM, Google, Coca-Cola, Volkswagen, Toyota, Nestlé, Mc Donald’s, Bayer, HSBC, and JP Morgan. These customers are treated to a special and unique program where they have dedicated account teams and additional support teams worldwide, providing consistent coverage to ensure customer satisfaction. Job Summary: The Global Accounts Sales Operations Support (GA SOS) Specialist works closely with the Account Teams around the world and acts as the single point of contact for global operational back-end execution on their assigned accounts. The candidate will be responsible for processing, documenting, and communicating all requirements from Inside Sales Reps and Global Project Managers, as well as tracking all issues to resolution. In addition, the role will require close coordination with related teams, such as BT/IT, Product, and Pricing, to ensure appropriate coverage and support, contributing to customer satisfaction. The SOS Specialist will also serve as an operational feedback source for the GA Capabilities team to help build future capabilities. A sense of urgency and effective communication are vital to this role. Success in this position depends on the candidate’s experience with change management, quality assurance, and issue resolution. The candidate will manage multiple tasks and processes, requiring the ability to prioritize effectively and deliver accurate and timely results consistently. The GA SOS Specialist must be passionate about improving processes that underpin the global business. Our goal is to make the lives of both internal and external customers easier. The nature of our work involves collaboration with people from diverse backgrounds across the globe. This diversity is key to our mission of driving industry-leading operational excellence across our shared portfolio of Intelligent Devices Group (IDG), Infrastructure Solutions Group (ISG), Solutions and Services Group (SSG), and Moto offerings. What You’ll Do: Create local country versions of customized products during product transitions. Renew Multi-Country and Regional quotations. Create and deliver customer catalogs using the Lenovo Bid Portal (LBP), ensuring catalog quality and continuous improvement to guarantee excellent customer service and experience. Take end-to-end ownership and provide troubleshooting assistance for any back-end operational matters raised by the account teams. Identify and implement process improvements to increase team efficiency and effectiveness. Help develop top-quality procedures and control checkpoints to proactively identify errors and gaps. The right candidate will: Have a positive attitude and the ability to work in a collaborative, energetic environment while building strong relationships. Be able to work under pressure, meet deadlines with minimal guidance, and navigate ambiguity. Possess strong problem-solving skills and the ability to model complex data. Be innovative and creative, with the ability to engage others in new ideas and projects. Be self-driven, proactive, and goal oriented. Be capable of driving their own agenda, projects, and results. Have excellent organizational and documentation skills. Position Requirements: Minimum Requirements: Bachelor’s Degree (in progress or finalized). Fluency in English (written and oral) is required. Advanced knowledge of Excel is essential. Preferred Qualifications: 2+ years of experience in a similar role or within similar companies. Experience in the PC Industry or IT Hardware sales/sales support is preferred. Coaching and mentoring skills are highly desired. Project management skills are highly valued. Knowledge of Power BI, including the ability to create dashboards, analyze operational data, and communicate key insights, is highly desirable. Experience working with diverse teams is a plus.