Operation Mgmt Administrator

We are looking for an intern to join us in our AI Governance team. Key Responsibilities: AI Governance and Risk Management • Support the development, maintenance and implementation of AI governance policies, guidelines, processes and procedures. • Assist in documenting AI use cases, AI-enabled solutions, systems, models, owners and implementation activities. • Help maintain an organised inventory of AI initiatives and related governance documentation. • Support AI risk assessment activities by gathering information and helping identify potential privacy, security, compliance, operational, reputational and business risks. • Assist in tracking governance actions, recommendations, decisions and remediation activities. • Research relevant AI developments, emerging practices and industry trends under the guidance of the Governance & Innovation Lead. • Prepare reports, dashboards, presentations, status updates and other governance materials for stakeholders. Responsible AI and Compliance Support • Support reviews aligned with Responsible AI principles, including fairness, transparency, accountability, privacy, reliability, safety and security. • Assist project teams in gathering and organising information required for AI solution reviews and internal approvals. • Help maintain accurate records and supporting documentation for AI initiatives. • Assist in evaluating AI-enabled solutions against internal policies, business

and agreed review criteria. • Support audit-readiness activities, document control, evidence collection and governance record keeping. • Track follow-up actions arising from reviews and help coordinate completion with relevant stakeholders. • Contribute to practical guidance, checklists, templates and awareness materials that make responsible AI practices easier to understand and apply. Innovation and AI Enablement • Research emerging AI technologies, capabilities, trends, tools and enterprise use cases. • Identify opportunities to improve business processes, employee experiences or service delivery through AI and automation. • Support the evaluation and prioritisation of potential AI use cases based on business value, feasibility, risk and user needs. • Assist with proof-of-concept initiatives, pilots, experiments and other innovation projects. • Help document objectives, assumptions, outcomes, lessons learned and recommendations from AI experiments. • Support the responsible use of Generative AI and other AI-enabled tools across the organisation. • Assist in organising AI demonstrations, workshops, knowledge-sharing sessions and awareness programmes. • Contribute ideas that help the organisation adopt AI safely, responsibly and effectively. Data, Reporting and Insights • Collect and organise information from AI governance and innovation activities. • Support the development and maintenance of trackers, dashboards and status reports. • Analyse basic data to identify trends, outstanding actions, common risks and improvement opportunities. • Help translate research and analysis into concise, practical and audience-appropriate insights. • Perform quality checks to improve the accuracy, consistency and completeness of governance records and reports. Stakeholder Engagement and Project Coordination • Collaborate with technology, information security, legal, compliance, risk, data and business teams. • Support meeting preparation, agenda development, note taking, action tracking and follow-up activities. • Coordinate inputs from stakeholders for governance reviews, risk assessments, presentations and reports. • Contribute to communication materials that promote awareness and responsible adoption of AI. • Assist with the coordination of governance, innovation and change-management activities. • Communicate progress, issues, dependencies and support needs clearly and professionally. • Handle business and governance information with appropriate care and confidentiality. Key Deliverables • AI use-case inventory and supporting governance records. • Risk-assessment inputs, review checklists and action trackers. • Governance reports, dashboards, presentations and stakeholder updates. • Research summaries on emerging AI technologies, trends and enterprise use cases. • Proof-of-concept documentation, lessons learned and recommendations. • Workshop, awareness and knowledge-sharing materials. • Accurate meeting records, decision logs and follow-up actions. Qualifications and Experience Essential • Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Science, Artificial Intelligence, Business Analytics, Cybersecurity, Risk Management, Business, Engineering, Law, Public Policy or a related discipline. • Strong interest in artificial intelligence, Responsible AI, innovation, governance, risk management, compliance or business transformation. • Good analytical, research and problem-solving skills. • Strong written and verbal communication skills. • Ability to organise information and present findings clearly. • Attention to detail and commitment to producing accurate, high-quality work. • Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Word and Teams. • Ability to learn quickly, take initiative, manage assigned tasks and meet agreed deadlines. • Ability to work independently while contributing effectively in a collaborative, cross-functional environment. • Willingness to receive feedback and develop new technical, business and professional skills. Preferred • Familiarity with Generative AI tools, AI-enabled applications or automation technologies. • General understanding of AI concepts, capabilities, limitations and business applications. • Experience using AI tools for research, productivity, analysis or content development. • Experience with data analysis, reporting, visualisation or dashboarding tools such as Power BI. • Exposure to process mapping, business analysis, project coordination, risk assessment or documentation activities. • Participation in academic, personal, internship or extracurricular projects involving AI, data, automation, cybersecurity, digital transformation or innovation. • Experience preparing reports, presentations, research summaries or recommendations for different audiences. • Interest in learning how organisations evaluate, implement, monitor and improve AI-enabled solutions. What You Will Gain • Hands-on experience supporting enterprise AI governance and Responsible AI initiatives. • Exposure to AI strategy, innovation, risk management, compliance and business transformation activities. • Practical understanding of how organisations identify, evaluate, approve, monitor and improve AI use cases. • Experience working with business, technology, security, legal, compliance and risk stakeholders. • Opportunities to contribute to AI proof-of-concept initiatives and innovation programmes. • Experience researching and evaluating emerging AI technologies and business applications. • Development of professional skills in analysis, communication, stakeholder engagement, reporting and project coordination. • Greater understanding of the opportunities, limitations and risks associated with enterprise AI adoption. • Opportunities to learn from leaders and subject-matter experts involved in AI adoption and governance. Core Competencies • Curiosity about AI and its impact on organisations. • Ability to research unfamiliar topics and convert information into practical insights. • Clear communication with technical and non-technical stakeholders. • Strong organisation, prioritisation and attention to detail. • Proactive, dependable and collaborative working style. • Commitment to responsible AI adoption and business value creation. • Ability to handle sensitive information appropriately. Success Measures • Timely and accurate completion of assigned governance, research, reporting and project-coordination activities. • Quality, clarity and completeness of documentation, analysis, presentations and recommendations. • Effective support of AI reviews, risk assessments, innovation projects and follow-up activities. • Accurate maintenance of AI use-case records, trackers, action logs and governance materials. • Meaningful contribution to AI awareness, education, adoption and innovation initiatives. • Effective collaboration and communication with internal stakeholders. • Ability to apply feedback, demonstrate initiative and take increasing ownership of assigned responsibilities. • Demonstrated growth in understanding Responsible AI principles, enterprise AI adoption and business transformation practices.