Alibaba Cloud-Data Center IT Operations Manager / Senior IT Operations Engineer-London, UK

IT Operations & Availability: Lead the end-to-end Operation&Maintenance of server hardware and network equipment. Develop and execute high-impact O&M strategies to ensure maximum system stability and meet all SLA-defined performance metrics.

Incident & Risk Management: Establish robust mechanisms to identify technical risks early. Oversee emergency response plans to minimize downtime and ensure rapid "root cause" resolution for critical server and network issues.

Process Standardization: Define and optimize IT Service Management (ITSM) workflows. Ensure all work orders, hardware repairs, and risk closures are documented and executed with precision and compliance.

Technical Support and Innovation: Introduce and leverage IT tools to automate routine tasks and improve troubleshooting efficiency. Provide technical guidance to resolve complex onsite hardware or connectivity challenges.

Strategic Vendor Management: Lead and manage an outsourced team, taking ownership of the recruitment process, performance evaluation, and training programs to build a high-performing and continuously growing workforce.

Stakeholder Coordination: Act as the primary liaison between cross-functional teams and external partners. Coordinate resources effectively to mitigate operational risks and support large-scale business deployments.

Bachelor's degree in IT, computer science or other relevant domain.

Minimum 3 years of leadership experience in IT Operations management, specifically focused on server and network hardware. Prior experience in a large-scale data center environment is highly preferred；

Deep knowledge of server architecture, network infrastructure, and IT service delivery principles. Familiar with ITSM (IT Service Management) frameworks.

Proven track record of meeting or exceeding rigorous uptime and repair-time SLAs in a fast-paced, high-intensity environment.

Demonstrated ability to manage tech teams and coordinate multi-party resources to deliver complex projects on schedule.

Exceptional communication and emergency-handling skills. Proactive, highly responsible, and able to maintain composure during critical system outages.

Fluency in English and Mandarin Chinese is highly preferred.

This is an onsite position requiring physical presence at the facility during business days