客户经理 _ 北京SKP

Team Leadership & Development: · Lead and motivate the team to drive sales, create a positive and friendly working environment, and promote cooperation within the team. · Identify, recruit and develop talent, and work with store managers to implement a development plan. · Work with HR, learning manager to conduct regular training (e.g., in-store learning) to enhance team members’ product knowledge, selling techniques, and customer service skills. · Manage staffing schedules, workload distribution, and performance evaluations. Customer Relationship Management: · Create a client-centric atmosphere in the store to ensure the highest level of client experience and proactively handle a variety of client related issues including resolving complaints, handling VIP clients, and maintaining service standards. · Monitor and improve customer satisfaction through feedback analysis and service enhancements. · Act as the primary point of contact for customer escalations and complex inquiries. Business & Sales Management: · Achieve sales targets and KPIs for the assigned category/product line. · Analyze sales data, market trends, and customer feedback to optimize performance. · Implement action plans including merchandising, events, training and incentive plans to maximize business performance and product sales. Store Operations: · Ensure that policies, brand standards and guidelines are effectively communicated and implemented. · Provide support to the operations team on inventory management. · Lead in-store projects (e.g., promotions, events, system upgrades) and ensure timely execution.