Senior Associate - SOC Analyst - Cybersecurity / Managed Security Services - Hong Kong

requires accurate ticket handling, clear communication, dependable shift coverage, and adherence to client-specific procedures.

Key Responsibilities

• Monitor security platforms, alert queues, and ticketing systems.
• Perform initial investigation and triage of cybersecurity alerts using available logs and information.
• Classify, prioritize, document, and update tickets according to client procedures and applicable SLAs.
• Close false-positive or non-actionable alerts with appropriate justification.
• Escalate suspicious, confirmed, high-risk, or time-sensitive activity to senior analysts or SMEs.
• Maintain ownership of assigned tickets until closure, escalation, or proper shift handover.
• Provide complete handovers covering outstanding cases, client requests, and required follow-ups.
• Communicate clearly and professionally through approved client-facing channels.
• Follow relevant SOPs, investigation playbooks, and escalation procedures.
• Report unclear or outdated procedures and apply feedback from ticket reviews.
• Participate in training and develop proficiency in assigned security tools and client environments.
• Maintain reliable attendance and punctuality in accordance with shift

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Required Qualifications

• Diploma or degree in cybersecurity, information technology, computer science, or a related discipline.
• Fundamental knowledge of cybersecurity, networking, endpoints, log analysis, and alert investigation.
• Strong analytical, problem-solving, documentation, and communication skills.
• Ability to follow procedures, manage multiple priorities, and work rotating shifts.
• Strong attention to detail, accountability, and willingness to learn.

Preferred Qualifications

• Experience in a SOC, cybersecurity monitoring, IT operations, service desk, or incident-response environment.
• Familiarity with SIEM, EDR, ticketing, threat-intelligence, or other security-monitoring platforms.
• Knowledge of MITRE ATT&CK or similar frameworks.
• Entry-level cybersecurity certifications are advantageous.
• Experience in managed services or client-facing operations is beneficial.

Key Competencies

• Analytical thinking and alert investigation
• Accuracy and ticket ownership
• Clear communication and client-service orientation
• SLA awareness and effective escalation
• Dependability, teamwork, and shift discipline

Work Arrangement: Rotating shifts, including nights, weekends, and public holidays where required