【2027 Campus Recruitment】Customer Care Explorer - Aftersales

Your key responsibilities will include: - Handling and following up on customer inquiries and cases, including outstanding and overdue cases - Taking ownership of complex and escalated customer cases from start to resolution - Ensuring proactive, professional, and transparent communication with our customers - Working closely with and supporting our XPENG agents and workshops across Denmark, including in challenging customer situations - Coordinating cases with Technical Support, Warranty, Parts, and other internal teams - Ensuring structured case management and proper documentation - Identifying recurring issues, sharing customer insights, and contributing to improvements in our processes and customer journey - Supporting our continued focus on customer satisfaction and NPS

Basic Requirements - Recent graduates with a full-time bachelor’s degree or higher (any major; preference given to Marketing, Business Administration, Foreign Languages, or related fields). - Proficiency in Danish and English communication; preference given to candidates with overseas study or exchange experience. Competency Requirements - Strong service mindset and communication skills; experience in roles involving interpersonal interaction (e.g., volunteering or part-time jobs) during university. - Ability to handle pressure and manage emotions effectively; capable of properly addressing unexpected situations or complex issues. - Conscientious and organized; able to manage multiple tasks simultaneously and meet deadlines. - Basic business acumen; able to balance customer service with business objectives. - Team-oriented; preference given to candidates with cross-departmental or cross-team collaboration experience. Skill Requirements - Proficiency in Microsoft Office; basic understanding of or willingness to learn CRM or ticketing systems. - Curiosity about technology and strong learning agility; willingness to proactively acquire product knowledge and understand business processes. - Basic data organization and analysis skills; ability to identify issues through data. Preferred Qualifications - Internship experience in customer service, after-sales support, retail, or related fields.