小鹏集团
【2027 Campus Recruitment】Delivery Specialist - Norway
岗位职责
Follow up vehicles from arrival in Norway through to final customer delivery - Ensure progress across transportation, arrival inspection, PDI, preparation and registration - Coordinate delivery plans with agents and internal departments - Ensure that vehicles are delivered within agreed deadlines - Identify vehicles and deliveries that have been delayed, and initiate the necessary actions - Ensure that arrival inspections, damages and deviations are registered and handled promptly - Follow up the availability and installation of winter wheels and other required equipment - Verify that contracts, payments, financing and documentation are in place before delivery - Ensure correct status updates and high data quality across our systems - Respond to and follow up enquiries from agents regarding deliveries - Prepare and monitor reports on delivery status, lead times and deviations - Contribute to the continuous improvement of processes, routines and systems - Support the sales organisation during periods of high delivery volume Key Performance Areas - Achievement of vehicle delivery targets - Shortest possible lead time from vehicle arrival to customer delivery - High quality and accuracy throughout the delivery process - Reduction of vehicles remaining unnecessarily in stock or preparation - Fast and structured handling of deviations - Correct documentation, payment and system status before delivery - High levels of agent and customer satisfaction
任职要求
Fresh graduates (Class of 2027) with a full-time bachelor’s degree or higher; majors in Logistics Management, Business Administration, Automotive Engineering, International Trade, Data Analysis, or related fields are preferred. - Fluent in both English and Norwegian, capable of using them as working languages. - Highly organized and meticulous; able to break down complex tasks and set priorities, maintaining composure while managing multiple delivery workflows simultaneously to ensure accuracy at every stage. - Problem-solving oriented; proactive in seeking solutions rather than waiting for instructions, and willing to voice dissenting opinions and actively follow up when schedules fall behind. - Shares the belief that ""vehicle delivery is a critical touchpoint for customer experience"" and is willing to proactively consider issues from the customer's perspective. - Strong work capability and adaptability to a fast-paced environment; willing to take on tasks outside the immediate scope of responsibilities when necessary and flexibly handle urgent requests. - Proficient in Microsoft Office, especially Excel (PivotTables, VLOOKUP, etc.); familiarity with SQL, Python, or data visualization tools is a plus. - Possesses basic knowledge of—or a willingness to learn—CRM, order management, or logistics systems; eager to learn how to use digital tools. - Capable of basic data organization, analysis, and report writing. - Preferred Qualifications: Previous internship experience in the automotive industry, logistics, customer delivery, or sales administration.
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