Japan CFS Operation Leader - Gunma

Key Responsibilities

1. 01

   Japan CFS site execution leadership (NECPC Gunma) Lead continuous improvement of Japan CFS operations located within the NECPC Gunma facility, including capacity planning and throughput management using known site constraints Design and implement business + system process controls to reduce human-error-driven misses and improve delivery reliability. Drive structured governance for risk/issue management, escalations, and KPI visibility to ensure predictable outcomes and stronger seller confidence. Ensure operational readiness to continue to expand Japan’s lifecycle services scope (kitting/configuration, repair coordination, asset management, disposal & certified data erasure).

2. 02

   Clearly define handovers Input: New CFS Project Validation Validate project intake governance for Japan CFS/ITC work: validate request details, ensure clear

and order flow into CFS, and coordinate across ITC/SMO/logistics as needed. Complete First Article Test, collaborate with In-take PM and DWS to rollout schedules, shipment coordination, and executive-ready status/risk reporting. Warehousing: Stock Intake and Handover to Warehouse/ Depot team 3) Global alignment while protecting Japan’s unique needs Work with worldwide GICS/CFS counterparts to maintain global process alignment while representing Japan’s unique operating model. Participate in/lead recurring AP/Japan collaboration rhythms (e.g., weekly AP regional CFS review / best-practice sharing). Why is this role interesting?

1. 01

   It’s a growth area for Lenovo CFS supports Lenovo’s broader: Device-as-a-Service / Everything-as-a-Service strategy. Lenovo increasingly manages customers’ devices throughout their lifecycle rather than simply selling them a PC.

2. 02

   You’re building something You can come in and improve/build the operation, not just maintain it -------------------------------------------------------------------------------------- Required Qualifications Bachelor’s degree or equivalent practical experience. Fluent Japanese; Conversational English Demonstrated experience in operations management in a services delivery / supply chain / fulfillment / configuration environment. Strong ability to drive cross-functional execution (Sales, Delivery, Supply Chain, Operations, IT) and establish clear governance and operating cadence. Proven capability to implement process controls that reduce errors and improve delivery quality.