Clienteling Executive

Team Development & Coaching - Coach and support Client Advisors in all clienteling activities, ensuring a balanced focus on top clients, new clients, and client development opportunities, aligned with the Client Development strategy. - Ensure Client Advisors understand the local client strategy and are fully trained on and actively using digital clienteling tools - Promote and share best practices across the store, recognizing outstanding clienteling efforts such as successful appointments, outreach, and client conversions. - Monitor data collection quality, ensuring at least one of three contact channels is captured for every client. Clienteling Program Management - Facilitate the daily 30-minute Clienteling Club alongside store management, ensuring Client Advisors complete outreach, plan appointments, and maintain consistent client engagement. - Coordinate engagement strategies and follow-up actions with key stakeholders (CD Manager, Store Manager, Team Managers, Stylists) to support Client Advisors in achieving client KPIs — with dedicated focus on clients. - Facilitate clienteling discussions and training tailored to store needs, and monitor all clienteling activity executed through ICON to maintain excellence. Client Insights & Analytics - Partner with the CD Manager and Zone team to prepare regular reports and analyses supporting store management's clienteling objectives. - Monitor client development through weekly, monthly, and quarterly reviews shared with the store team. - Extract and analyze client data to enable targeted engagement, understand client behavior and profiles, and identify gaps and opportunities for informed business decisions. - Consolidate qualitative feedback, client insights, and event outcomes into reports and recommendations for Store and Country Management.