Global Customer Service Operations Specialist

Be the voice of our global community — jump into emails, live chat to answer questions and solve problems, with a special focus on making our overseas users feel right at home;

Turn frowns upside down — dig into complaints and tricky issues, figure out what’s really going on, and loop in the right teams to deliver fixes that keep our brand reputation shining;

Be the user’s inside voice — capture and organize the feedback you hear every day, then turn those real-world insights into reports that product and design teams actually use to make our apps better;

Bridge the gap — work closely with product, dev, and other squads, making sure user needs don’t get lost in translation and that every team is pulling toward a smoother support experience;

Shape our AI helper — get your hands dirty with our chatbot, experience it like a real user would, and share smart ideas to make automated help feel more natural, not robotic.

You have a bachelor’s degree — we’re open to any major as long as you can think, write, and communicate with clarity and empathy;

Your English is top-notch: you write and speak as naturally as a native, and you can hop on a call with a user in New York or Singapore without missing a beat;

You’re a natural listener — you read between the lines, pick up on what someone really needs, and reply in a way that feels personal, not copy-pasted;

When things get weird or urgent, you don’t freeze — you stay cool, think fast, and figure out a solution that makes sense;

You genuinely enjoy helping people — patience and warmth aren’t just resume words for you, they’re how you actually operate;

You’re no stranger to app-based support: you know the tools, the tone, and the tempo it takes to keep users happy and feel looked after;

You have a healthy curiosity about AI and imaging tech — you don’t need to write code, but you’re excited to understand how our apps work so you can support users better. Even Better If You... · Studied English, translation, or linguistics, or you have a certification like TEM-8 or IELTS 7+ — but we’d trade a piece of paper for real-world fluency any day;

Spent time abroad in an English-speaking environment, or you’ve supported international users in a fast-moving internet company;

Bring 1–3 years of hands-on experience in customer service, especially for apps or digital products with a global user base;

You’ve tinkered with AI or imaging apps as a user yourself and have opinions on what makes a great support journey. About Meitu Founded in 2008, Meitu is an AI-driven technology company that carries "beauty" as its core ideal. To "let art and technology converge elegantly", Meitu is developing outstanding products that streamline the production of image, video, and design, while striving to advance industry digitalization through related solutions. Meitu leverages AI in the pursuit of its mission. In 2010, Meitu founded its R&D hub MT Lab, which is dedicated to AI and imaging innovations such as Computer Vision, Deep Learning, and Computer Graphics. As of June 30th 2025, Meitu has 280 million monthly active users globally and 98 million monthly active users outside of Mainland China. About the department Meitu Product & Ops Team is committed to making photos and videos more brilliant and tools more user-centric.With creativity, through planning and ingenious design, we blend warmth into technology to keep delivering world-class imaging experiences. Apply Similar roles No related jobs About Meitu Overview Company History Business Partnerships Corporate Address Contact Us Integrity Reporting Products Meitu BeautyCam Wink Picchi DesignKit Kaipai Kumoo ZCOOL WHEE RoboNeo MVLAND MeituHub EveLab Insight Meidd Meitu AI Open Platform MT Lab Sustainable Development Approach & Highlights Rating Investor Financial Results & Reports Announcements & Circulars Investor Activities Analyst List Corporate Governance Media Center News & Update Asset download Talents Life at Meitu Join Us Careers Follow us Sina Weibo WeChat Meitu official LinkedIn Copyright © 2008-2026 MEITU All Rights Reserved. Telephone report for illegal and harmful information: 400-990-9696