Alibaba Cloud-Data Center Regional Program Expert-Jakarta, Indonesia

Alibaba Infrastructure Operations Team, a critical component of a leading global technology enterprise's infrastructure strategy. Our mission is to ensure the highly efficient, stable, and secure operation of the operational environment across the Globe. We are dedicated to delivering ""last mile customer value"" from our operational facilities, providing a seamless, reliable, and highly efficient service experience. Job Responsibilities:

1. 01

   Drive the end-to-end rollout of the colocation management standard across the facilities under your remit, covering eight dimensions — Equipment, Personnel, Monitoring, Emergency Response, Drills, Change, Maintenance, and Flying-Inspection Risk — each executed against its tiered requirements. Apply rigorous project management to translate every requirement into project plans, milestones, and acceptance criteria, and track each gap to closure as a managed deliverable.

2. 02

   Lead the EMS (Environment Monitoring System) data-integration project in accordance with the applicable integration standard. Leveraging solid expertise in infrastructure facilities and low-voltage / ELV systems (monitoring, BMS, automation controls), manage the full lifecycle of data-point mapping, connection, validation, and ongoing maintenance to ensure full-scope, accurate telemetry into the monitoring platform — including IT room temperature/humidity, busway and rack power consumption, and the status, alarm, setpoint, and log values of all route-related equipment (dedicated and shared) affecting the rooms. For new architectures or devices not covered by the standard, drive integration following the same principle.

3. 03

   Partner closely with the local operations teams and the engineering delivery teams, providing professional project management and technical support. Drawing on strong vendor-negotiation and program-management skills, align and negotiate scope, standard compliance, SLAs, and remediation items with colocation providers and platform vendors; coordinate internal engineering, colo teams, and vendors through project plans, RACI, risk/issue logs, and delivery cadence to drive milestones to closure across multiple stakeholders and geographies.

4. 04

   Lead the review and validation of the electrical, HVAC, and low-voltage / ELV automation control logic (including BMS networks, monitoring, and automation controls), parameters, setpoints, and closed-loop stability delivered by colocation providers and vendors. Backed by deep infrastructure facility and ELV engineering knowledge, orchestrate technical experts to validate architecture drawings, key-equipment run logic (medium-voltage logic, protection setpoints, cooling control), and redundancy / single-point-of-failure analysis, and sign off through rigorous acceptance testing to ensure production readiness.

5. 05

   Build dashboards and scorecards for standard compliance and EMS integration health, report progress and risks to global headquarters, and drive data-based continuous improvement.

6. 06

   Collaborate with global headquarters on standards evolution and platform roadmap, adapt global policies to the local context, and build regional capability through training, certification, and knowledge transfer.

1. 01

   Build deep operational partnership with colocation providers, establishing hands-on governance over daily operations, risk management, and service quality to ensure comprehensive operational excellence beyond baseline contractual commitments.

2. 02

   Develop and enforce operational standards, inspection protocols, and performance benchmarks. Conduct regular on-site audits and operational reviews, identify service gaps, and drive corrective actions to closure — functioning as the on-ground authority for operational excellence.

3. 03

   Establish risk governance frameworks for assigned regions, including proactive risk identification, root cause analysis leadership, and preventive action tracking across all colocation infrastructure.

4. 04

   Drive colocation provider monitoring system integration across regional infrastructure through structured project management, coordinating cross-functional resources (internal engineering, colo provider teams, platform vendors) to ensure standardized telemetry access, data quality, and alarm management aligned with Alibaba global environment monitoring system standards.

5. 05

   Lead review and validation of electrical and HVAC automation control logic implemented by colocation providers, orchestrating technical experts and vendor resources to ensure control strategies meet reliability, efficiency, and safety standards.

6. 06

   Conduct systematic risk identification and governance for electrical and HVAC infrastructure, coordinating assessment activities across colo providers and internal stakeholders, driving single points of failure analysis, redundancy validation, and mitigation roadmap development to closure.

7. 07

   Oversee commissioning and tuning of electrical and HVAC automation systems, managing vendor execution and validating control parameters, setpoints, and closed-loop operation stability — ensuring production-ready delivery through rigorous acceptance testing.

8. 08

   Collaborate with global headquarters on operational strategy, standards development, and platform roadmap. Represent regional perspectives in global reviews and ensure global policies are adapted to local contexts. Build regional operational capability through training, certification, and knowledge transfer programs.