Alibaba Cloud-Data Center Facility Manager-Rayong, Thailand

We are looking for an experienced Facility Manager to lead on-site critical facilities operations in a data center environment. This is a site-based technical lead role responsible for the safe, reliable, and efficient operation of electrical and mechanical infrastructure, with day-to-day oversight of outsourced vendor teams and close coordination with colocation operators.

Responsibilities

* Lead daily operations, inspections, preventive maintenance, and emergency response for critical facilities systems, including electrical infrastructure (HV/LV, UPS, batteries, generators) and/or mechanical systems (chillers, CRAH/CRAC, chilled water, pumps, BMS/BA).

* Ensure high system availability and service delivery in line with operational requirements and SLAs.

* Develop and improve SOPs, MOPs, EOPs, maintenance plans, and contingency procedures.

* Serve as the on-site technical lead for troubleshooting, incident response, root cause analysis, and corrective actions.

* Oversee outsourced vendor teams to ensure safe execution, service quality, and operational discipline on site.

* Serve as a key facilities interface with the colocation operator on day-to-day operations, coordinating maintenance windows, incidents, access arrangements, compliance-related matters, and other site operational issues within the facilities scope.

* Identify and manage risks related to safety, fire protection, reliability, capacity, and energy efficiency, and drive issue closure in line with local regulations and company standards.

* Analyze operational data to improve reliability, optimize system performance, and enhance efficiency metrics such as PUE.

* Provide technical support for site changes and operational readiness activities as needed.

* Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related discipline.

* Minimum 5 years of experience in O&M or related projects for electrical or HVAC systems in large-scale data centers, mission-critical facilities, or industrial environments.

* Strong technical knowledge of electrical power distribution systems and/or HVAC systems, including operating principles, controls, and fault diagnosis.

* Experience in equipment lifecycle management and O&M process development.

* Proven experience overseeing outsourced vendors or service partners in a high-availability environment.

* Strong risk identification, problem-solving, communication, and coordination skills.

* Familiarity with tools such as BMS, EMS, CMMS, EPMS, or DCIM is a plus.

* Bilingual or multilingual proficiency is preferred, with proficiency in Chinese considered a strong advantage.

* This position requires working on-site at the data center during business days and participating in an on-call rotation to support critical facility operations and incident response as needed.

What You’ll Bring

Strong technical judgment, a high level of ownership, and the ability to drive reliable site operations through vendor oversight, operational discipline, and effective coordination with colocation operators.