Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice President

Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice President Position Information Job Title: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM Job Level: C-12 Department: Foundational Services - Production Operations Location: Chennai, India Position Summary This role focuses on improving monitoring effectiveness by identifying optimization opportunities across multiple event sources and enhancing alert quality. The candidate is expected to have a broad understanding of how different monitoring sources operate within production environments and contribute to improving signal quality through data-driven insights. Key Responsibilities Analyze alerts across diverse monitoring sources and identify optimization opportunities Contribute to reduction of alert noise through tuning and improvement initiatives Work across monitoring domains (infrastructure, application, batch, network, and mainframe) to improve alert effectiveness Develop a functional understanding of how different monitoring sources generate and trigger events Identify recurring patterns and support data-driven improvements across event streams Collaborate with cross-functional teams to enhance monitoring coverage and quality Support adoption of intelligent/AI-driven approaches for improving alert efficiency and reducing manual effort Required

8–12 years in monitoring, event management, or production support environments Exposure to multi-domain monitoring environments (e.g., infrastructure, application, batch, network, or mainframe) Functional understanding of how monitoring systems generate alerts (no deep technical expertise required) Demonstrated contribution toward alert reduction or monitoring improvement initiatives Strong analytical mindset with ability to identify patterns in event data Technology Stack / Exposure Areas (High-Level) Event Management Platforms: Netcool, BigPanda, Splunk (or similar) Monitoring Tools: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM Batch / Workload Monitoring: AutoSys or similar tools Log Analytics / Data Handling: Splunk, ELK, or equivalent Automation / AI (Good to have): Exposure to scripting or AI-assisted optimization approaches ------------------------------------------------------ Job Family Group: Technology------------------------------------------------------ Job Family: Infrastructure------------------------------------------------------ Time Type: Full time------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.