Assistant Manager, PMO & Project Governance

Why Join Us This role offers the opportunity to: Help establish and mature a centralized PMO with direct sponsorship from the Operations Director. Gain broad exposure to project delivery, resource management, project financials, commercial governance, and business operations. Work directly with senior stakeholders and contribute to management and steering committee discussions. Influence how project teams use governance processes, reporting standards, templates, and delivery controls. Drive tangible improvements in management dashboards, project data quality, reporting automation, and PMO tools. Build a strong career foundation in PMO leadership, portfolio management, project operations, or delivery management. Key Responsibilities PMO Governance & Standards Support the design, implementation, and ongoing operation of a centralized PMO for client delivery projects. Develop, maintain, and continuously improve project governance standards, policies, templates, reporting routines, and stage-gate processes. Promote consistent adoption of agreed governance

across project initiation, planning, delivery, monitoring, change control, closure, and post-project review. Partner with project managers and delivery leads to improve the quality, consistency, and timeliness of project documentation and reporting. Coordinate and maintain key PMO artefacts, including project plans, RAID logs, change requests, status reports, governance records, and closure documentation. Support project health checks, governance reviews, and audits, helping teams identify and address process or delivery gaps. Coach project teams on PMO standards, reporting expectations, and governance best practices. Portfolio Reporting & Management Insight Consolidate project information across the active portfolio to provide management with a reliable, timely, and actionable view of delivery performance. Prepare weekly and monthly PMO dashboards and management reports covering project status, schedule, budget, forecast, risks, issues, dependencies, resource capacity, utilization, and billing readiness. Analyse project data to identify delivery trends, emerging risks, cross-project dependencies, resource constraints, and areas requiring management attention. Provide early visibility of material delivery, commercial, financial, or governance risks, together with clear recommendations for follow-up actions. Support executive and steering committee reporting by preparing concise, accurate, and decision-oriented reporting packs. Track agreed project and portfolio KPIs, ensuring data is complete, appropriately validated, and communicated clearly to stakeholder Delivery Control & Project Health • Work closely with project managers to review project plans, milestones, risks, issues, dependencies, recovery actions, and change requests. • Ensure key risks, issues, assumptions, and dependencies (RAID) are documented, owned, tracked, and appropriately escalated. • Facilitate escalation of material project risks, delivery issues, commercial impacts, and governance deviations to relevant stakeholders. • Coordinate project health checks and periodic delivery reviews to promote early intervention and improved project outcomes. • Support post-project reviews and lessons-learned activities, translating findings into practical process improvements. • Help project teams maintain appropriate governance discipline while balancing control requirements with practical delivery needs. Resource, Financial & Commercial Support • Work with project managers, delivery leads, and finance teams to consolidate project financial information, including budget performance, forecast updates, revenue and cost tracking, utilization, and billing readiness. • Monitor project staffing plans and resource availability across the portfolio, highlighting potential capacity constraints, skill gaps, or delivery risks. • Support portfolio-level resource planning and provide management with visibility of utilization, demand, resourcing priorities, and upcoming requirements. • Support governance of scope changes, change requests, commercial impacts, and delivery performance. • Help maintain accurate project and portfolio information to support operational planning, management reviews, and business decision-making. PMO Operations & Continuous Improvement • Serve as a central point of coordination for project reporting, PMO processes, and portfolio management information. • Maintain a centralized repository of PMO templates, project data, governance records, reporting packs, and lessons learned. • Identify opportunities to streamline reporting processes, improve data quality, and introduce practical automation and dashboard enhancements. • Support the selection, implementation, and effective use of PMO, project management, and collaboration tools. • Contribute to the continuous development of a scalable, practical, and commercially relevant PMO function. Requirements Education Bachelor's degree in Business, Information Systems, Computer Science, Project Management, or a related discipline. Experience • 4–7 years of relevant experience in PMO, project governance, project operations, project delivery, business operations, or a related function. • Experience supporting or coordinating multiple concurrent projects, ideally within a client-facing environment. • Practical experience in project reporting, portfolio reporting, project governance, RAID management, change control, and stakeholder coordination. • Experience working with project managers, delivery teams, finance teams, and senior business stakeholders. • Experience in IT professional services, system integration, consulting, technology delivery, or a similar project-based environment is highly preferred. • Exposure to project financials, budgeting, forecasting, billing readiness, utilization, or resource planning is an advantage. • Experience supporting the establishment, enhancement, or operation of a PMO is desirable. Technical & Functional Skills • Strong understanding of PMO governance, project lifecycle management, portfolio reporting, and project controls. • Hands-on experience with RAID management, change control, project tracking, project status reporting, and management dashboards. • Advanced proficiency in Excel and PowerPoint, including the ability to analyze project data and present clear management-level insights. • Familiarity with project management and collaboration tools such as Jira, Microsoft Project, Microsoft Planner, Smartsheet, Power BI, or equivalent platforms. • Good understanding of project financials, resource planning, utilization management, and service delivery operations. • Strong analytical ability, with attention to detail and the confidence to identify inconsistencies or gaps in project information. Certifications PMP, PRINCE2, Agile, Scrum, or other relevant project management certification is an advantage, but not essential. Personal Attributes • Highly organized, analytical, and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment. • Comfortable working across delivery, finance, operations, and senior-management stakeholders. • Able to balance governance discipline with a practical understanding of project-delivery realities. • Proactive in identifying risks, inconsistencies, and improvement opportunities, and able to follow through on agreed actions. • Confident communicator with strong written, verbal, presentation, and stakeholder-management skills. • Able to translate complex project information into concise, structured, and decision-ready management updates. • Strong written and spoken English is essential; Cantonese is preferred.