Technical Account Manager for Enterprise Customer

Join Lenovo's Solutions & Services Group (SSG) as a Technical Account Manager, where you will act as a trusted technical advisor for strategic enterprise customers across Europe & META. In this customer-facing role, you will help drive service excellence, optimize customer environments, and ensure a high level of satisfaction with Lenovo's infrastructure solutions and services. Working closely with customers, account teams, and technical support organizations, you will play a key role in delivering an outstanding customer experience. You will report directly to the Director, Europe & META Service Delivery. What You Will Do: Become the trusted technical advisor for assigned customers by gaining a deep understanding of their infrastructure, environment, and business needs. Act as the primary point of contact between customers, Lenovo account teams, and technical support organizations, ensuring a smooth and positive service experience. Perform proactive hardware and firmware health assessments, identify potential risks, and help prevent issues before they impact operations. Analyze customer environments and provide data-driven recommendations to improve service quality, operational efficiency, and overall service delivery outcomes. Coordinate complex technical cases with advanced Lenovo support teams, ensuring timely resolution and clear communication throughout the process. Deliver Root Cause Analysis (RCA) for critical incidents, explaining technical findings and corrective actions in a clear and customer-friendly manner. Guide customers on industry best practices, helping them optimize system performance, maintain compliance, and maximize the value of Lenovo solutions. Lead regular service delivery reviews, track key performance metrics, collaborate with Lenovo quality teams, and drive continuous service improvement initiatives.

Bachelor's degree in Computer Science, Engineering, or a related technical field. Strong technical expertise in Lenovo server and storage hardware, including troubleshooting and infrastructure support. Hands-on experience with Nutanix environments and hyperconverged infrastructure solutions. Working knowledge of Microsoft technologies and VMware virtualization platforms. Excellent written and verbal communication skills in both Spanish and English. Good understanding of cloud technologies, AI architectures, and modern IT infrastructure trends. Proven ability to manage complex customer environments and stakeholder interactions across multiple countries. Strong interpersonal, communication, partner, and vendor management skills, with the ability to build trusted customer relationships. What We Offer:An open and stimulating environment within one of the most forward thinking IT companies Flat structures and fast decision-making processes A modern and flexible way of working to combine personal and professional life An international team with a high focus on Diversity & Inclusion Attractive compensation package