Senior Vice President - Client Insights - LONDON

The Senior Vice President (“SVP”), Commercial Banking is a senior member of the Client Insights team responsible for supporting the CCB CEO and the CCB ExCO and shaping and advancing the business' client agenda. The role partners closely with senior leadership, regional and product heads, Finance, Risk and other key stakeholders to identify growth opportunities, evaluate risks, assess strategic client priorities and translate them into clear, actionable recommendations. The SVP will independently lead high-impact analytical work across business growth, client and market opportunities, competitive positioning, investment and resource allocation, risk and operating model effectiveness. There is heavy focus on market insights and competitor benchmarking and client wallet analysis The role requires strong strategic thinking and analytical rigor, including the ability to develop in-depth quantitative and qualitative analysis, alongside strong commercial judgement and a deep understanding of Citi’s organizational structure, internal processes, governance and stakeholder landscape. The successful individual will be comfortable operating across both longer-term priorities and immediate CEO and ExCo needs, navigating effectively across Citi to bring together the right teams, data and perspectives. They will be expected to synthesize complex information into clear decision-oriented recommendations and help drive priorities from analysis through to execution. RESPONSIBILITIES Lead high-impact business revenue generating projects and provide analysis and recommendations to the CCB CEO and Executive Committee on key business priorities. Lead comprehensive analysis of client acquisition data to ascertain trends, identify pipeline momentum, evaluate retention, and quantify gaps to wallet across client segments. Support industry heads and regional leadership in analysing wallet share, client penetration, and growth opportunities across key geographies and sub-sectors. Work with Coalition and other industry intelligence sources to understand market dynamics, benchmark wallet share, and pinpoint CCB’s gaps to market. Lead project teams and independently execute priority initiatives, applying strong problem-solving, analytical, project management and communication skills Partner across CCB and broader Citi teams including regional and product leadership, finance, risk, and other functions to develop integrated perspectives and drive priorities forward Leverage a strong understanding of Citi’s organizational structure, internal processes, governance and stakeholder landscape to navigate the organization effectively and mobilize the right teams and resources Conduct competitive and industry analysis to assess emerging market trends, wallet shifts, and potential implications for CCB. Prepare high-quality materials, analyses and recommendations for the CCB CEO and CCB ExCo and other senior forums Coordinate effectively with key internal stakeholders and, where relevant, external parties to support senior manager priorities Represent and uphold Citi’s values, standards and culture

Experience in Product Management, Business Management, Finance or other highly analytical functions with banking Demonstrated ability to navigate Citi’s organizational structure, governance, processes and stakeholder landscape effectively, including working across multiple businesses, functions and geographies Strong understanding of how Citi operates, with the ability to identify the right teams, data sources and decision-making forums to advance priorities Strong quantitative and analytical skills, with the ability to work with complex data, identify key drivers and translate analysis into clear business implications Demonstrated ability to structure ambiguous business problems, develop hypotheses and produce fact-based, actionable recommendations Strong commercial and business acumen including the ability to assess business performance, growth opportunities, investment priorities and returns Excellent written and verbal communication skills, with the ability to synthesize complex topics into concise, senior-management ready materials Strong stakeholder management and influencing skills with the ability to build credibility, lead cross-functional initiatives, and drive outcomes across teams without direct authority High degree of ownership, judgement and discretion, particularly when handling sensitive senior-management topics Strong attention to detail EDUCATION/EXPERIENCE Significant relevant experience within Citi ideally across Coverage, Business Management, Finance, Product, or other roles involving complex analytical and cross-functional work Experience working with senior management and developing materials for executive-level decision-making forums Strong understanding of commercial banking and CCB’s products, clients and the broader institutional environment ------------------------------------------------------ Job Family Group: Business Strategy, Management & Administration------------------------------------------------------ Job Family: Business Execution & Administration------------------------------------------------------ Time Type: Full time------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.