India repair depot specialist

Key Responsibilities Coordinate day-to-day end-to-end Repair Depot and Reverse Hub operations, including receipt, visual and functional screening, repair, testing, packing and dispatch of defective/repaired parts. Monitor timely movement of defective parts from customers/service locations to the Repair Depot / Reverse Hub and coordinate collection with customers and logistics partners. Verify return labels and part details, identify wrong parts and CID cases, and coordinate with respective owners based on defined CID criteria. Coordinate parts shipped locally or overseas for repair and track end-to-end repair lead time, repair yield and return status. Monitor repair Turnaround Time (TAT), backlog, aging, repair yield and SLA performance; coordinate escalation and corrective actions for delays. Maintain accurate control and reconciliation of defective, Work-in-Progress (WIP), repaired/good and scrap inventory. Ensure part-level and serial-number traceability throughout the repair lifecycle, particularly for high-value components. Ensure timely and accurate SAP/WMS/system transactions for receipt, movement, repair completion, inventory status, consumption and dispatch. Monitor and coordinate repair vendor performance including capacity, productivity, quality, repair yield, TAT and SLA adherence. Perform DOA and repeat-failure analysis and coordinate Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) with Quality, Engineering and repair partners. Support and coordinate continuous improvement initiatives to reduce repair/reverse lead time, backlog, operational defects and repeat failures. Ensure applicable India operational compliance

are followed, including GST-related logistics documentation, Delivery Challan, e-Way Bill, e-waste requirements and applicable company procedures. Coordinate required documentation and operational support for local and overseas repair/return shipments, including import/export and customs-related activities where applicable. Coordinate scrap disposition in accordance with Lenovo's E-waste management policy and applicable local requirements. Maintain SOPs, process documentation and operational records and support internal/external audits. Ensure appropriate ESD, handling, storage, security and safety controls for service parts and high-value components. Track and report Repair Depot / Reverse Hub operational spend and support budget and cost-control activities. Identify and support productivity, cost optimization and savings initiatives. Prepare and report operational KPIs including repair TAT, repair yield, backlog/aging, inventory accuracy, SLA, scrap, cost and productivity. Work cross-functionally with Service, Logistics, Quality, Engineering, Compliance, Tax, Finance, IT, Procurement, customers and external service providers to resolve operational issues. Support business continuity and coordinate escalations for critical repair backlog, system issues, logistics disruptions or other operational risks. Position Requirements Bachelor's degree or above in Supply Chain, Logistics, Engineering, Operations or a related discipline; relevant work experience may also be considered. Minimum two years of experience in supply chain, reverse logistics, repair/service-parts operations, depot operations or a related function. Experience in inventory management, repair vendor management and operational KPI/SLA management is preferred. Working knowledge of India logistics documentation and basic GST, e-Way Bill and e-waste compliance requirements is preferred. Strong analytical capability and proficiency in Microsoft Excel and PowerPoint; SAP/WMS experience is preferred. Excellent written and verbal English communication skills; English will be the working language. Ability to work cross-functionally in an international and multi-stakeholder environment. Detail-oriented with strong problem-solving, ownership and follow-up skills. Ability to work independently, identify the right stakeholders and resolve issues with minimal supervision. Strong team-working and communication skills; able to influence and coordinate stakeholders without direct reporting authority.