Technical Support Engineer

Job Responsibilities

1. 01

   Responsible for product implementation support, resolving various issues during implementation, and ensuring large-scale project delivery;

2. 02

   Handle complex faults reported from the frontline, provide solutions, and follow up until fully closed;

3. 03

   Handle customer after-sales issues, coordinate front-end and back-end resources to tackle complex problems, monitor equipment faults, and carry out health management;

4. 04

   Collect customer feedback, drive product optimization, improve serviceability and maintainability, and build a professional service image;

5. 05

   Quickly respond to customer needs in debugging, implementation, and after-sales, and cooperate with the marketing team to handle emergencies. Job

1. 01

   Bachelor's degree or above, preferably in Computer Science, Communications, Electronic Engineering, or related fields;

2. 02

   Familiar with servers, networks, and common hardware/software systems, with strong fault analysis and troubleshooting capabilities;

3. 03

   Familiar with servers, networks, and common hardware/software systems, with strong fault analysis and troubleshooting capabilities;

4. 04

   Strong sense of responsibility, good customer service awareness, communication and expression skills, and teamwork mindset; proficient in English for communicating with customers and participating in cross-border team collaboration.