Team Lead - Saks Phipps

In this pivotal role, the Louis Vuitton Team Lead will drive commercial success, foster team excellence, and ensure an unparalleled client journey through key responsibilities including: Client & Business Development Leadership: Supporting the team in building long-term client relationships using clienteling tools, establishing a client-centric mindset, and implementing action plans to boost business and maximize product performance. Selling & Floor Management Excellence: Acting as a role model in sales, achieving personal goals, supporting team sales, fostering cross-selling, and ensuring Louis Vuitton Promise standards are consistently delivered on the sales floor. Team Development & Engagement: Providing consistent coaching, identifying development and training needs, offering suggestions for individual action plans, and actively contributing to talent identification and succession planning. Product Category Champion & Market Insight: Serving as the store's primary point of reference to the Corporate Merchandising team, providing valuable feedback on product performance, quality, client insights, and market trends to drive category business. Operational Adherence & Support: Ensuring policies, Brand standards, and grooming guidelines are effectively communicated and implemented, supporting operations in inventory management, and assisting with staff planning.

As a Louis Vuitton Team Lead, your success hinges on embodying a specific set of attitudes and skills crucial for elevating our Maison's client experience and team development: Inspirational Role Model: Consistently demonstrating the 4 Louis Vuitton Attitudes (Curiosity, Empathy, Agility, Commercial Mindset) and a profound passion for the Brand. Dynamic Leader & Coach: Possessing strong management, leadership, and interpersonal skills to effectively coach, motivate, and develop a high-performing team. Client-Centric & Service-Driven: An unwavering commitment to delivering the highest level of client experience, proactively handling situations with discretion, and fostering long-term relationships. Responsible & Ownership-Oriented: Taking full responsibility for actions and outcomes, driving business results, and ensuring all brand standards and policies are upheld. Strategic & Adaptable: Utilizing commercial mindset to maximize opportunities, contributing qualitative feedback, and adapting to a dynamic retail environment.