Work Order Coordinator I

TK Elevator is currently seeking an experienced Work Order Coordinator I in Atlanta, GA. This position will manage client systems to ensure the timely and accurate creation, dissemination, and documentation of work orders against deadlines. Supports the effective response of branch operations to emergent issues and is vital to the time, resource, and cost accounting of work performed by field employees. ESSENTIAL JOB FUNCTIONS: Receive, verify, and distribute work requests from customers through various work order management systems. Manage work orders by entering labor, contract, and material charges, and ensure timely closure of completed work orders. Maintain the integrity and accuracy of data within the work order management system. Handle and process confidential information in accordance with company policies and procedures. Maintain complex filing and record-keeping systems. Prioritize workload effectively to meet the needs of both internal and external customers. Develop, implement, and improve processes related to work order control and management systems. Lead work order-based customer meetings and provide updates on work order status, trends, and performance metrics. Perform other duties and responsibilities as assigned.

Minimum of 1 to 2 years of experience working in a professional office environment. Strong customer service, sales support, and office administration skills. Excellent verbal and written communication abilities. Demonstrated proficiency in customer service, Outlook inbox management, Microsoft Excel, professional virtual meeting etiquette, telephone communication, and time management. Advanced proficiency in Microsoft Office Suite, including Word, Excel, Access, PowerPoint, and Outlook. Strong computer literacy and technical aptitude. Advanced Microsoft Excel skills, including data management and reporting. Ability to multi task and prioritize.