Room Attendant 楼层服务员

Arrange associates' daily tasks reasonably and fairly. 合理、公正地安排员工的日常工作 · Conduct daily floor briefing. 进行每日楼层会议。

Inspect assigned guestrooms. Strictly according to hotel standard and ensure all the guestrooms are clean with all facilities properly operating. 检查指定的客房。严格按照酒店标准，确保所有客房清洁，各项设施正常运行。

Inspect all check out guestrooms and update room status timely for selling. 检查所有退房的客房，及时更新客房状态以便销售。

Be in charge of associates' training and coaching. 负责员工的培训和指导。

Inspect and ensure all associates make guestrooms according to procedures. 检查并确保所有员工按照程序打扫客房。

Report all maintenance needs to Engineering timely and follow up the outcome. 及时向工程部报告所有维修需求并跟踪结果。

Ensure all the Lost and Found extending to housekeeping office in the day. Any deferred extending is strictly forbidden. 确保所有的失物招领物品在当天送到客房部。严禁延期上交。

Handle guest complaint. It is essential to achieve guest satisfaction. Meanwhile, the floor supervisor shall inspect and give instant feedback to quest request. 处理客人投诉。达到客人的满意是至关重要的。同时，楼层主管应检查并及时反馈任务要求。

Record daily special issues on the office log book and prepare the following up list for the next shift. 将每天的特殊问题记录在办公室日志上，并为下一个班次准备以下清单。

Evaluate associates' performance. 评估员工的表现。

Other assignments direct by the superiors. 上级交办的其他工作。