Senior CSC Korea

1. 01

   Merchant Operations: Manage international SaaS business within the home furnishing industry (primarily for the South Korean market ) referred by the sales department. Responsibilities include daily communication, troubleshooting, and collecting client needs/feedback to provide premium service through internal and external coordination.

2. 02

   Client Engagement: Enhance client stickiness and satisfaction through regular communication, on-site visits, and other operational strategies to maintain strong long-term partnerships.

3. 03

   Project Implementation: Gain deep insights into client status and

to provide professional, customized project solutions; guide clients toward deep cooperation and drive Customer Success .

4. 04

   Retention & Upselling: Drive contract renewals and identify potential client needs to provide value-added services.

5. 05

   Data Analysis: Take ownership of metrics such as tool adoption and user activity; utilize data to identify pain points, analyze operational effectiveness, and provide strategic solutions.

6. 06

   Product Influence: Maintain a product-centric mindset to guide and drive product iterations and ensure successful feature implementation.

7. 07

   Qualifications

8. 01

   Language & Travel: Proficient in Korean (Native or bilingual proficiency) Chinese/English (Business proficiency) Ability to travel domestically and internationally as needed.

9. 02

   Core Competencies: Exceptional communication and logical thinking skills with a "big-picture" perspective. Goal-oriented with disciplined process management habits.

10. 03

    Professional Experience: 3+ years of experience in SaaS sales (New Business) or Customer Success within the home furnishing/interior design industry. Experience managing large-scale key accounts with a mature strategic mindset for client operations.

11. 04

    Soft Skills: Proactive and agile learner with an innovative mindset. Demonstrates patience, strong service awareness, and a deep sense of responsibility toward clients. High resilience under pressure, a collaborative team player, and a willingness to share knowledge. Proven success in project advancement or client services is required.

12. 05

    Corporate Background: Experience in medium-to-large-scale enterprises is preferred, with professional work habits and values that align with Coohom’s culture.