Business Performance Manager, Client Services

As a Louis Vuitton Business Performance Manager, Client Services , your key responsibilities will include: Performance Reporting: Own and manage daily, weekly, and monthly reporting that captures sales, call volume, and CSC productivity performance, using data to evaluate trends and support ongoing analysis. Business Insights: Prepare clear and actionable documentation of insights to inform business leaders and support data-driven decision-making. Dashboard Development: Partner with the CSC Leadership team to design and deploy standardized reporting and analytical dashboards that improve visibility into performance. Financial Partnership: Proactively partner with finance to ensure timely reconciliation of invoices and to review and manage FTE actuals against the annual budget. Strategic Business Support: Amplify the Louis Vuitton North America Client Services voice and serve as a key point of contact for global business performance initiatives aimed at increasing KPI visibility and driving overall business productivity. Cross-Functional Collaboration: Work collaboratively with key stakeholders to identify opportunities to better align investment through data analysis and performance insights. Performance Initiatives: Provide 360 support to performance initiatives and the Senior Business Performance Manager. Project Support: Contribute to additional ad hoc projects as needed in support of the Client Services organization.

This is an exceptional opportunity for a highly analytical professional who is passionate about performance optimization, brings a strong commercial mindset, and thrives in a fast-paced, collaborative environment. This position is based on-site. The ideal candidate is comfortable working cross-functionally, translating data into actionable insights, and supporting initiatives that improve both business productivity and the client experience. The ideal candidate will offer: Analytical Expertise: Strong ability to analyze business trends, interpret performance data, and translate findings into strategic recommendations. Reporting Experience: Experience managing recurring business reporting and developing clear, effective performance documentation for leadership audiences. Dashboard and Systems Skills: Ability to support the design and deployment of standardized reporting and analytical dashboards. Commercial Mindset: Strong business acumen with the ability to identify opportunities to improve productivity, align investments, and support broader business objectives. Cross-Functional Collaboration: Proven ability to work effectively with leadership, finance, and other stakeholders across the organization. Communication Skills: Clear and professional written and verbal communication skills, with the ability to present insights in a concise and impactful way. Organization and Agility: Excellent organizational skills, attention to detail, and the ability to manage multiple priorities and ad hoc projects in a dynamic environment.