礼宾部实习生

To be familiar with Hotel’s policies & procedures. 熟悉酒店规定和流程

To report to work on time, uniform to be clean & tidy, including name tag. 准数汇报工作，支付整洁得体，包括名牌

Personal appearance and grooming conform the Brand Service Standards 根据品牌规定有个性化的外貌和仪容仪表

To attend the required meetings 准时参加会议和培训

Knowing the names and positions of the hotel’s management and their Respective extensions 熟悉酒店管理层的名字和他们的岗位职责

To be familiar with all hotel’s facilities and restaurants 熟悉酒店的餐厅和设施

To be aware of the promotions in the hotel’s restaurants 熟悉酒店的餐厅促销信息

Awareness of the daily events in the hotel 熟悉酒店日常的宴会活动

Familiarity with the city attractions and restaurants 熟悉城市的旅游信息和餐厅信息

Knowledge of the events in the city 知道城市的宴会活动

To handle all internal and external phone calls according to the telephone Etiquette 根据电话标准，掌握内部电话分机和使用

Ensure the main entrance is clean, easy accessible and manned at all times 总是确保酒店入口干净畅通有序

Acknowledge the guest upon arrival at the airport; give them a warm welcome and escort to the car 在机场给予到达客人认知，给予他们热情的欢迎并护送上车

Acknowledge the guest at arrival and open the car door within 5 second of arrival 给予到店的客人认知，并在5秒钟内给客人开门

Welcoming the guest on property with sincerity and by using the guest’s name 用客人的名字来欢迎客人并给云合适真挚的问候

Assisting the guest leaving the car 协助客人上车离开

Communicating the guest’s arrival through the walkie talkie ensuring the Guest Service Agent and the Personal Concierge team is aware 通过对讲机来告知前台和专属礼宾员到店客人信息

Accompany the guest to the Reception Desk for the check in 陪伴客人去前台办理入住

Ensuring the luggage delivery within 5 minutes of arrival in the room according to the Brand Service Standard of the Luggage service 根据品牌要求，需要在5分钟内把入住客人行李送到房间

Taking care of the guest’s luggage from the car to the hotel room 照看好入住客人的行李，从车上拿下到送至房间

Ensure the guest’s luggage is never left unattended unless in locked storage 确保客人行李始终在监管区域

Anticipate to any guest requests or inquiries 提前预期客人各种要求和询问

Offer at least 2 suggestions when recommending a guest to provide the guest With a choice 提供给客人至少两个推荐以供选择

To communicate all guest’s comments to the Bell Captain (in his absence the Concierge Supervisor) and ensure a follow up is done 把客人的意见告知行李员领班（如果没空可以礼宾部主管或者更高管理层）

When not clear about guest inquiry, verify with the Bell captain (in his absence The Concierge Supervisor) 如果不清楚怎么回答请示行李员领班（如果没空可以礼宾部主管或者更高管理层）

Provide the guest with a hotel umbrella on rainy days or when rain is expected 如果预计到要下雨，给客人提供雨伞

Collect guest’s luggage upon departure within 5 minutes after guest’s request 客人退房时收取行李需要在5分钟之内完成

Check the room for any forgotten items when guest is not in the room 退房时检查房间，确保客人没有遗留任何物品

Keep detailed and proper record of the guest’s incoming and outgoing luggage storage 保留详细的客人入住前和退房后的物品的记录

Place the luggage in the car’s trunk and let guest verify the contents 把行李放进后备箱并让客人识别确认

Farewell the guest and wish him/her a pleasant continuing journey 送别客人并祝他们旅途愉快

To perform any other duties assigned by the Bell captain or superiors 完成行李员领班，主管指派的任何工作和职责

Good understanding of Mandarin and English. 良好的营运和中文能力

Familiar with the Hotel facilities 熟悉酒店设施

Knowledge of the city attractions/events and restaurants 熟悉城市、宴会活动和餐饮信息