海外售后服务经理/高级经理（After-Sales Service Manager / Senior Manager）

After sales network management and operational support Responsible for the daily operation and management of after-sales service outlets, ensuring that service quality and operational efficiency meet company standards. Assist after-sales service outlets in resolving operational issues, providing necessary technical support and process improvement suggestions. Regularly evaluate the performance of after-sales service outlets, develop and implement improvement plans, and ensure that the service level of the outlets matches customer needs. Customer satisfaction improvement Supervise and promote after-sales service outlets to improve customer satisfaction, resolve customer complaints, and ensure timely response to customer needs. Develop a customer satisfaction improvement plan, regularly collect customer feedback, and improve the after-sales service experience in a targeted manner. Analyze customer service data, identify potential issues and provide solutions to improve customer loyalty and repeat purchase rates. Technical training and support Organize and implement technical training for after-sales service teams and branch employees, improve their professional level, and ensure that they master the latest product knowledge and maintenance techniques. Assist in developing training materials and provide regular technical support to help branches solve technical problems in after-sales service. Regularly inspect the technical support needs of the network, assist in resolving technical obstacles, and continuously promote technological improvement and innovation. Qualifications for the position: 5 years or more of experience in regional after-sales service management, familiar with automotive after-sales service operations, process management, quality control, and improvement and enhancement Rich after-sales technical support and team training experience can enhance the team's technical level English can be used as a working language

• 5年及以上大区售后服务管理经验，熟悉汽车售后服务运营、流程管理、质量控制和改善提升 • 丰富的售后技术支持与团队培训经验，能够提升团队技术水平 • 英语可以作为工作语言 After sales Service - Job