Pre-sales Solution Supervisor

The incumbent will also be responsible for, but not limiting to the following duties:

• Develop new applications and marketing tools
• Develop and maximize relationship with key customers to help product sales
• Contact with global technical team to ensure product and application information is synchronized and develop local market
• To support sales team & dealer, including product training, selling tools etc.
• To carry through market education & publicizing, including product presentation, expert team constructing etc.
• To participate in the product register, new product launch
• To collect & update marketing information, including competitors, market trend, consumer expectation etc.
• Product introduction on marketing activities such as seminar and workshops
• Customer application advanced training and troubleshooting
• Manage your products by applications and with high communication skills

This description is a summary of principle responsibilities and is not intended to include all duties may be assigned.

WORKING RELATIONSHIPS AND CONTACTS:

• External contacts for this position include laboratory, university, research institute dealers.
• Internal contacts include all marketing department staff members as well as other pre-sale and post-sale department staff in other offices of the company to gain information or to resolve problems.

SUPERVISION RECEIVED AND GIVEN:

The incumbent of this position is responsible for his/her own work.  Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor.  Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.

ESSENTIAL

EDUCATION & SKILLS:

• Master degree or above of synthetic biology, cytology, fermentation engineering bioengineering, biochemistry, microbiology or biologics education background is preferred.
• Excellent English skills in speaking, reading and writing.

WORKING EXPERIENCE:

• Five years’ related working experience.
• Being experienced in microbial/cell bioprocess development or screen is preferred.

FUNCTIONAL COMPETENCIES:

This position also requires:

• Good attitude, well habit of work, positive & take responsibility
• Continues learning and developing expertise to expand repertoire of skills
• Uses logical methodology in analyses
• Prioritizes assigned work assuring milestones are achieved
• Keeps management current via regular feedback and defers to others before taking action in non-routine matters
• Prepares for technical or managerial advancement Seeks innovative ways to accomplish objectives
• Continuously learns from experiences, particularly non-routine challenges
• Concentrates on key objectives despite distractions
• Identifies and focuses on critical deliverables and high priority assignments
• Understands complex technical and non-technical documentation
• Effectively communicates with external contacts to ensure positive outcomes.
• Acknowledges and addresses issues honestly and without judgment
• Learns to analyze business processes and customer requirements
• Regularly participates on process improvement teams within own functional area
• Works reliably with team members to resolve problems and achieve goals
• Shows respect for all team members
• Begins learning the company businesses and products and how own function impacts business results
• Learns customer business needs and takes action to meet those needs

TRAVEL REQUIREMENTS:

This position may require business traveling in a frequently situation.

WORK ENVIRONMENT: 

This position functions in a general office environment.