E-Commerce Manager

1. 01

   Digital Retail Business Leadership & Strategy Set and manage comprehensive Digital Retail sales targets across the official website, LV App, and CSC-generated sales. Develop and execute end-to-end digital strategies to drive revenue growth, retain existing clients, and acquire new clients across all digital touchpoints. Lead initiatives to increase downloads and active usage of the LV App, strengthening client engagement and creating synergies between digital and physical retail. Monitor and manage key performance indicators such as traffic, conversion rate, and average order value (AOV), while providing accurate forecasts, revisions, and action plans to achieve targets. Take full ownership of the department’s expense budget and maximize ROI across acquisition channels, including SEO and SEM. Monitor the evolving digital discovery landscape and identify innovative acquisition opportunities through AI-driven search trends and Large Language Models (LLMs).

2. 02

   Commercial Moments & Category Strategy Collaborate closely with local cross-functional teams and Paris HQ to maximize sales performance during product launches and key commercial moments, such as holiday campaigns and strategic activations. Develop and implement digital growth strategies tailored to each product category, including Leather Goods, Ready-to-Wear, Shoes, Watches, and Fine Jewelry. Ensure digital merchandising and campaign execution are fully aligned with the Maison’s global vision while reflecting local market needs and opportunities.

3. 03

   Team Management & Operational Oversight Lead, mentor, and develop the e-commerce team to ensure strong performance, engagement, and capability building. Oversee Sales Analysis and Planning to establish accurate sales plans and monitor business performance through robust data analysis. Oversee expense budget management to ensure appropriate allocation, control, and tracking of departmental spending. Oversee Digital Merchandising to create a compelling online boutique experience through optimized product presentation, site search, and product categorization. Oversee e-commerce operations to ensure the smooth management of backend processes and fulfillment in

Required Experience Minimum 5 years of e-commerce management experience, preferably within luxury, premium fashion, or related retail industries. Proven track record in developing and executing digital strategies to drive sales growth, client acquisition, and app adoption. Strong people management experience, including leading teams of 5 or more members and developing talent through direct management. Solid experience in KPI management, including forecasting and performance review, as well as expense budget management. Experience in digital merchandising strategy across multiple product categories. Required Skills and Competencies Business-level proficiency in both English and Japanese is required for daily communication with headquarters and local stakeholders. Deep understanding of SEO and SEM, combined with a forward-looking perspective on AI-driven discovery, including Large Language Models (LLMs), and strong analytical capability to maximize ROI. Excellent communication, stakeholder management, and networking skills, with the ability to collaborate effectively across local leadership, HQ, and cross-functional teams. Strong data-driven decision-making skills, with the agility to respond quickly in a fast-paced and evolving environment. Client-centric mindset with a strong focus on digital excellence and luxury service standards.