Product Experience Manager/产品体验经理

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1. 01

   Experience Strategy Planning • As the primary accountable owner of product line experience strategy, formulate the user experience vision, experience DNA and externalization strategy of brand tonality from an experience perspective for the assigned product line, and develop tangible exclusive experience labels. • Align with core demands of target customer groups upwards, decompose end-to-end experience scenarios, build experience hierarchies and tiered solutions, and clarify differentiated breakthrough points.

2. 02

   Consistency Control of Cross-Vehicle Experience • Guarantee that core experience dimensions across different vehicle models and model years within the product line maintain consistent experience levels without gaps caused by cost or configuration differences. • Define product line-level Experience Baseline and experience premium margin; establish and continuously iterate platform-wide subjective & objective evaluation benchmarks for the vehicle series. • Take charge of experience target setting and consistency assessment for all vehicle models.

3. 03

   Experience Resource Coordination & Investment Decision-Making • Allocate R&D resources and budgets across multiple experience domains (Cockpit, Intelligent Driving, Dynamic Driving Experience, EV Powertrain Experience, etc.) in accordance with the product line’s competitive strategy. • Evaluate the ROI of each experience domain, and determine which experience improvements serve as core competitive priorities and which fall under routine iteration.

4. 04

   Experience Architecture & Process System Establishment • Lead the development of corporate-level scenario experience definition frameworks, experience acceptance standard systems and validation methodologies. • Formulate standard operating procedures (SOP) covering the full chain of experience

User Scenario → Experience Target → Engineering Requirement → Acceptance Criterion. Conduct in-depth full-scenario evaluations, and promptly drive revisions for solutions that deviate from brand DNA and Experience Baseline. 5. Cross-Product-Line Alignment & Benchmark Definition • Lead in-depth competitive product experience benchmarking and dissection, deduce innovative scenarios and architectural designs, set industry-leading experience benchmarks, and guide Domain Experience Managers to define experience breakthrough targets for each vehicle model. • Align resources across the entire R&D division to accelerate horizontal replication of best practices among different product lines. II. Key Performance Indicators

1. 01

   Score and year-over-year improvement of experience-related metrics in the overall product line NPS (Net Promoter Score)

2. 02

   Core scenario experience delivery rate of each vehicle model (achieved experience targets / approved experience targets)

3. 03

   User perception score of cross-model experience consistency (combining real-vehicle testing and user research) What you’ll bring?

4. 01

   Extensive professional experience in user experience, with a minimum of 3 years serving in roles including Experience Architect or Product Experience Strategist in complete vehicle, smartphone or IoT industries.

5. 02

   Proven full-lifecycle track record of leading end-to-end experience definition for a brand-new complete vehicle product line from scratch through mass production launch.

6. 03

   In-depth knowledge of the full vehicle development V-Model. Possess holistic vehicle system thinking and cross-domain experience vision, with solid understanding of dynamic driving logic; capable of delivering optimal experience solutions under engineering constraints.

7. 04

   Strong capabilities in cross-team collaboration, strategic decision communication and cross-domain resource coordination. Familiar with quality management tools, with hands-on expertise covering experience governance through continuous iteration of product competitiveness. We'd love to receive and review your application. Please feel free to follow Volvo Cars Recruitment Wechat Account (沃尔沃汽车招聘微信公众号) If you want to know more information.