Correspondence Advisor, Client Service Center

Employ efforts through written forms of communication (letters, email, chat, and social media) to deliver Client-centric responses to inquiries and requests, including product availability, transaction history, shipping status, store information, after-sales service, and customer service issues. Engage with Clients to develop long-term relationships, leveraging different clienteling tools to foster Brand loyalty. Advise Clients across the Brand and all product categories. Maintain the highest degree of customer service daily by demonstrating exemplary service leadership in areas of quality, complaint resolution, product awareness, and store relations. Perform as a team-player, participating in all activities contributing to the overall objectives of the Correspondence Team and department. Drive and achieve individual, team, and Client Services objectives. Act as a liaison between Client Services and Stores for sharing information and resolving customer complaints. Document all contacts in a CRM software to track inquiries. Learn and master Brand and product knowledge, respecting Louis Vuitton Brand standards and company policies.

Minimum 3 years of specialty retail experience or in a call center. Professional presentation and excellent interpersonal skills, able to communicate effectively both verbally and in writing. Self-starter, dependable, punctual, and flexible. Excellent problem-solving skills. Computer literacy is a must. Fashion-forward with a passion for the fashion/luxury-goods industry. Team player with a pro-active attitude. Ability to adapt to changing needs of the Company as necessary. Schedule: Requires evening, weekend, and holiday availability; overtime may be required occasionally.