Operations Manager- Service/Repair (Roanoke)

TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Roanoke, VA. Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan. ESSENTIAL JOB FUNCTIONS: Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline. Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees. Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers. Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability. Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs. Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%. Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars. Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements. Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers. Administer parts program for contract service and repair to meet budget expectations and customer satisfaction. Performs other duties as may be assigned.

Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience Requires a valid driver’s license and a satisfactory Motor Vehicles Report. Thorough knowledge of the elevator industry and general management methods within the elevator industry Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables