009J1N-Offer Quality Leader

Responsibility: - Supervise the complete scope of Quality (marketing, design, manufacturing, Supply chain, etc.) for an existing offer to improve Customer Experience - Analyze all data relative to quality (I2P, Customer survey or feed-back, Manufacturing Quality, Supplier, etc.) - Define annual quality targets and roadmap for offer in charge. Ensure effectiveness of quality improvement activities and drive follow-up with factories - Animate and ensure the efficiency of the Technical Complaint Analysis process, including physical return process with Analysis centers - Set-up the surveillance plan, make sure of timely execution and proper results monitoring and usage - Represent the customer in the Product Evolution Process. Ensure the Quality of evolution's impact analysis, risk management and provide all the Quality deliverables - Ensure proper application of reference processes (PEP, Quality alert, etc.) and challenge the organization on continuous improvement of the management system - Drive the Quality issues resolution and prevention using 8D and Lean 6 sigma - Ensure that the proper information is provided to the Customer in case of quality issue, offer evolution and withdrawal - Drive risk analysis for customer for non-conformant product or Quality issue - Decide on stop of delivery and derogation

• Compulsory: Bachelor or Master degree - More than 5 years experiences in quality control, especially in offer quality management - Communication capabilities (listening, written and verbal communication) and multicultural skills - Strong Influence skills - Green Belt or Black Belt is a plus