Field Services Engineer - Mexico

According to the business needs of the project, assign system tasks to overseas service stations, monitor and manage the service stations to complete after-sales product debugging, maintenance, and other tasks according to the process;

Through mastering product theory and practical skills, provide technical guidance to service stations to improve their technical capabilities;

Responsible for coordinating human, technical, and other resources to implement the batch rectification tasks issued by the company;

Responsible for supervising and guiding the service station's reporting work to ensure the timeliness and accuracy of its reporting;

Responsible for the collection and arrangement of customer files on the product market side;

Responsible for handling emergency events on the product market side and collecting competitive product information

Full-time undergraduate degree or above/chemical/environmental/energy-related engineering majors.;

Familiar with North American new energy vehicle industry after-sales service standards/North American energy storage industry safety operation specifications/North American energy storage industry recycling-related standards and regulations;

Fluent English communication ability/customer business negotiation ability/contract writing ability/market research ability;

Worked in a company related to the energy or automotive industry, with experience in customer service;

English is a must, Chinese Language a bonus; Work Environment & Physical Requirements Regular, predictable on-site attendance is an essential function of this role. Ability to move throughout offices, manufacturing facilities, and construction areas, including walking, standing, bending, kneeling, and climbing stairs or ladders. Ability to lift and carry materials weighing up to 25–50 pounds, with occasional heavier lifting as required. Ability to work in varied environments, including offices, industrial, and construction settings. Willingness to travel to other job sites as business needs require. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law. Equal Employment Opportunity CATL is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic. Employment Disclaimer This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. CATL reserves the right to modify, revise, or add job responsibilities as business needs evolve. Employment with CATL is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law. Export Control & Data Security Compliance This position may involve access to sensitive systems or information subject to U.S. export control and data security regulations. Employment is contingent upon the employee’s ability to comply with applicable laws and company policies related to data protection and controlled information access.