海外售后中级工程师

The Position: The Bess Field Service Engineer ( FAE) position will manage Field Service activities in US, and South America , and it plays an important role with this rapid growing company within the North America Market. This is a very dynamic and fast-track position reporting to the Director Service, Americas. The position will be the key member of service team will also be the technical point of the contact for Field Tech support, commercial service support, field training in industrial, battery plants. Job Responsibilities: •Ensure SLA performance requirements such as response time and uptime guarantee are met with all external and internal resources •Maintain and control field cost, efficiency, speed and quality. Review third party proposal and approve based on level of authority •Manage Field inventory levels for spare parts. Collaborate with Operations Manager on inventory control and flow for new requirements and critical spare parts. •Run field audits on service partners and O&M teams. Document the audits and provide feedback to partners. •Develop cross functional relationships with other division within Clou to support customers, such as visiting customer, providing training and presentations •Lead and perform Field Service activities such as commissioning, preventive maintenance, upgrades, and warranty work. •Establish Field procedures Manage and manage documentation updates. •Train Field Service technician and partners •Lead Safety initiatives in the field and implement preventive and corrective actions • Provide FA reports to customers for failures. Coordinate with HQ service regarding high level FA reports, review it and communicate it to the customers and internally. • Track failure rates and field dispatches. Meet with operation managers to understand Serial defect requirements for each site and proactively check those. • Work with customer SCADA/EMS engineers to make sure systems communication work without a problem • Coordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar plants • Make sure field reports are submitted to customer and management on timely manner • Support development of technical proposal and provide comments on the technical content and level of effort of the proposed scope of work

Minimum Requirements: • 3 plus years of overall experience in field Service • 1-2 years of experience in solar inverters • Must possess the ability to work with test equipment and hand tools as required • Must possess customer service, problem-solving skills, and possess decision making and analytical skills • Must possess effective written and verbal communication skills • Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook) • OSHA, NFPA70A, Electrical Safety Education or Desired License and Certificates: • Bachelor’s degree or technical degree with equivalent experience • Solar/Bess industry experiences is desired but not required Competencies • Technical problem solving/analytical skills • Self-starter, strong initiatives, and an excellent communicator • System and product level mindset • Organization, detailed-oriented nature, and strong initiative • Strong service-oriented individual both with Sales team and customers Travel • 50 to 70% Plus