Collection Project Management Analyst

Job Description

1. 01

   Collection Operations and Business Partnership • Bring strong, hands-on collection operations experience to ensure project solutions are grounded in real business needs, customer behaviors, and end-to-end order-to-cash execution. • Apply solid collection and dispute management expertise to support portfolio priorities, payment performance, escalation handling, risk mitigation, and timely issue resolution. • Build trusted partnerships with customers, collection teams, business groups, and cross-functional stakeholders to align on priorities, unblock issues, and improve collection outcomes. • Communicate clearly on collection performance, dispute trends, operational risks, decision points, and required actions to support business partnership and management attention.

2. 02

   Project and Program Management • Coordinate and contribute to cross-functional projects that improve collection operations, financial outcomes, and stakeholder experience. • Gather and analyze business

and support the development of project objectives, plans, milestones, risks, and success measures • Coordinate stakeholders, clarify ownership, resolve roadblocks, and provide concise updates to support timely decisions. • Ensure solutions are practical, adopted, and sustained through appropriate governance, documentation, and handover.

3. 03

   Dispute Management and Root-Cause Improvement • Coordinate with system team to improve dispute visibility, reporting accuracy, and resolution effectiveness. • Partner with collection teams and business stakeholders to address recurring or material dispute themes. • Use structured analysis to identify root causes, define improvement actions, and track agreed actions through closure. • Translate dispute trends and business impact into priorities for management attention and process improvement.

4. 04

   Cash Forecast Leadership • Lead and continuously improve the collection cash forecast process in support of corporate cash-planning objectives. • Promote timely, complete, and reliable forecast submissions through effective governance and stakeholder coordination. • Analyze forecast performance and key drivers, and work with collection teams to improve accuracy and predictability. • Enhance forecast tools, reporting, and ways of working to support efficient execution and decision quality.

5. 05

   Systems, Automation and Data Enablement • Act as a key business contact for collection systems, tools, reporting, and automation-related needs. • Partner with technology and process teams to assess business impact, prioritize requirements, resolve issues, and support change adoption. • Use data, analytics, AI, and automation to improve accuracy, controls, productivity, and user experience. Qualifications • Education: Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related discipline. • Collection and dispute management experience: Minimum 3 years of hands-on credit/collections experience, with strong exposure to dispute management, portfolio support, customer escalation handling, payment follow-up, and risk mitigation. • Business partnership and financial acumen: Ability to partner effectively with customers, collection teams, business groups, and cross-functional stakeholders, supported by solid understanding of the order-to-cash lifecycle, working capital drivers, financial controls, and collection performance metrics. • Project leadership and execution: Ability to structure work, manage priorities, risks, milestones, and stakeholders, and deliver practical, sustainable outcomes through influence. • Problem solving and decision quality: Strong analytical skills with the ability to identify root causes, develop viable options, apply sound judgment, and translate data into actionable insights. • Collaboration and communication: Effective communicator with the ability to build alignment across functions, geographies, service providers, and stakeholder groups. • Data, systems, and automation aptitude: Proficiency in Microsoft Office and SAP; experience using reporting, AI, or automation tools to improve accuracy, controls, productivity, or user experience is preferred. • Ownership and adaptability: Demonstrates accountability, urgency, learning agility, openness to feedback, and the ability to adapt as business needs evolve. • Language: Fluency in English and Mandarin is required; proficiency in Japanese or Korean is an advantage.