Reservation Supervisor 预订主管

1. 01

   Check and update the guest booking information, and provide the corresponding service; 检查和更新预抵客人的预订信息，并安排相应的服务；

2. 02

   Process and handle all telephone calls, faxes, e-mail, internet and other ways of room reservation booking, also to ensure accurate entry to the OPERA system; 处理电话、传真、电子邮件、网络等不同渠道发送的房间预订信息，并确保订房信息准确的录入到酒店系统；

3. 03

   To review and improvement of the existing operation procedures so as to provide timely, efficient service and accurate information for the hotel internal and external customers, while maintaining employee satisfaction; 不断改进现有的操作规程来为酒店内部和外部客人提供及时、有效的服务和准确的信息，同时保持员工的满意度；

4. 04

   To provide assistance to other team members when they encounter any difficulty in handling calls or other issues; 当部门其他成员接听电话或其他方面遇到困难时，提供相应的及时的帮助；

5. 05

   According to the

1. 01

   Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company; 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力；

2. 02

   Good communication skills; 良好的沟通技巧；

3. 03

   Good organization skills; 良好的组织能力；

4. 04

   High energy level with presentation skills; 具备优秀展示技巧；

5. 05

   Proficient in the use of Microsoft Office; 精通微软办公软件；

6. 06

   English Fluent in both writing and speaking; 流利的英语说、写能力；

7. 07

   College or University; 学院或大学；

8. 08

   3 years of equivalent position of international band experience or an equivalent combination of education and work-related experience. 3年国际品牌同职位工作经验，或与此相当的教育与工作经验结合的背景。

招聘部门：预订部

岗位类别：预定/总机/客服呼叫中心

工作地点：上海市-虹口区