EMEA OMNICHANNEL BUSINESS PROJECT MANAGER (F/M)

Drive and optimize performance Continuously analyze the digital customer journey, from add-to-cart to payment, to identify friction points, drop-offs, and optimization levers; Identify the most relevant services per market, considering customer expectations, local constraints, and profitability challenges; Customer Voice & continuous improvement Lead the Voice of Customer strategy for the EMEA region, consolidating quantitative and qualitative feedback to guide experience improvements (including regular reporting, proposals, and action plan follow-up), in conjunction with Customer Service, Digital, and Retail teams. New Market Deployment Support new e-commerce market launches (definition of business cases, preparation for go-live). Management Supervise and coach an intern, developing their autonomy, analytical skills, and project management capabilities.

Minimum 7 years of experience in e-commerce / omnichannel project management, with excellent command of order flows and the digital purchasing journey. Solid business, digital, and customer understanding, with a strong inclination for innovation and user experience optimization. Strong analytical skills and ability to transform data into strategic and operational recommendations. Excellent written and oral communication skills, with a recognized ability to simplify technical subjects for non-expert audiences. Expert in PowerPoint, capable of creating clear, structured, and impactful materials that translate technological complexity into business challenges. Autonomous, organized, comfortable managing multiple projects and working in cross-functional and international environments. Very good command of English, both written and spoken; an additional language is an asset. Proficiency in analytical tools: ContentSquare, Google Analytics, Salesforce, Excel.