Digital Care Services Specialist - 1st shift

Conduct thorough and precise product assessments to identify repair needs and provide care instructions to our valued clients. · Evaluate all incoming repairs to verify the condition of the item against store documentation, determining if the product is repairable. · Partner with leadership to access the JDE system to obtain technical data and process repairs when specific instructions are unavailable. · Consistently achieve KPI goals related to email and phone quality, as well as productivity & efficiency. · Handle a variety of customer calls, including payment collection, quotations, store-related service inquiries, and general customer service inquiries. · Troubleshoot and analyze repair-related issues, often requiring in-depth research and coordination with operational and leadership teams. · Deliver exceptional customer service daily by adhering to Quality Standards, Louis Vuitton Etiquette, and Louis Vuitton Core Values. · Collaborate with Product Assessment, Logistics, and Client Services teams to ensure client feedback is properly communicated. · Address customer complaints promptly and courteously, maintaining a client-centric, elevated approach. · Consistently follow department and company policies and procedures. · Stay informed about product updates, company initiatives, and departmental changes. · Expertly use all required systems to perform tasks. · Document all calls and email correspondence to track customer inquiries, feedback, and complaints using CRM software. · Participate in department meetings, training sessions, and company-wide initiatives. · Contribute to process improvement projects and recommend enhancements. · Perform additional duties as assigned to support our business objectives and goals. Schedule: Monday - Friday 8:30 AM - 5:00 PM Compensation: $21 per hour

Ideally 3 – 5 years of experience in Customer Service · GED certificate or High School diploma · Exceptional Client Centric mindset · Excellent verbal and written communication skills · Ability to learn quickly and maintain a high-performance level in a fast-paced environment · Excellent organization skills and effective time-management skills · Be proactive, solution-driven and detailed-oriented · Work both independently and as part of a team · Exceptional interpersonal skills; ability to interact with all levels of employees within the organization · Ability to handle multiple tasks simultaneously · Self-starter; ability to work with minimal supervision · Punctuality and schedule flexibility are essential