Key Account Manager, Global Chains

Manage end-to-end projects to deliver the holistic solution required to meet business enablement, operational excellence, and strategic transformation

Have end-to-end ownership of new Hotel Chains acquisitions and existing hotel chains management, understand partners’ strategy and objectives, and help to grow the revenue

Initiate, develop, and manage mutually beneficial relationships with key stakeholders in the assigned accounts (Global Chains), and orchestrate discussions with senior execs around their business needs

Take a customer-centric approach to everything you do. Ensure hotels chains content, rates, availability, and products offer the best value to Trip.com customers

Responsible for full account management including performance tracking, production optimization, workshop conducting, and issue solving to drive mutual performance objectives, annual targets, and milestones globally

Conduct data research & analysis, and routine performance review meetings with VP, SVP, and even C-level in global hotel chain teams in different geographical areas to make sure the result in a positive financial contribution

Be able to initiate new regional projects and accelerate the progress of global projects to promote brand awareness, business strategy, and products benefits to hotel chain partners

Coordinate across Trip.com group internal teams, including teams of the platform, product, service, and marketing in order to achieve the account’s expectations and maximize performance. Map prospective accounts around organizational structure, people, and existing technology

Other assigned tasks based on business need Key

Fluent in English

Bachelor’s or Master's degree in a related field

A minimum of 8 years of working experience in hospitality, revenue/yield management, or e-commerce

An existing network with Tourism Boards, Hotel Chains, and travel influencers would be preferred

Strong negotiation and influencing skills

Strong problem-solving skills with a logical mindset

Ability to demonstrate professional presentation

Ability to adjust different communication methods depending on the stakeholders

Strong knowledge of the travel industry and channel distribution

Result and data-driven with strong analytical skills

Strong project management skills

Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Willing to travel