Quality Specialist - Ontario, California

Under the supervision of the Sr. Quality Manager, this position is mainly responsible for implementing and facilitating training and coaching to retail teams and internal departments in partnership with the Sr. Quality Manager to help enhance the client experience by communicating proactively and positively regarding the quality of our Louis Vuitton products. In addition, the Quality Specialist will be responsible for analyzing and reporting the trends of the defective repairs/returns to develop action plans and proactively work with Central and Manufacturing to resolve defects and improve the quality of our products.

• Enforce New Product Alert system with stores to ensure pictures and information are received in a timely manner to allow fast reactivity to new quality issues. • Foster partnership and teamwork with other departments to build common messages and ensure reactive and holistic resolutions to quality alerts. • Lead and foster consistent support, coaching, and collaboration with Warehouse team as it relates to new products, quality updates, and best practices. • Host daily communication and sharing with Central Quality team to ensure awareness of all issues through reporting and emails, as needed. • Provide monthly communication to LVA and Central, update on actions. • Initiate or manage regular visits to and from LVUSM to discuss current quality issues, areas to improve, share client stories and store mindset. • Provide daily support to Store Support, Digital Care Services, intake team, and Regional Quality Correspondents (Brazil, Mexico, Canada) through coaching and frequently reviewing and updating Quality guidelines. • Facilitate organization of quality checks of products in Distribution Centers as needed. • Design and deliver the training and communication campaign materials to support the client experience. • Create internal partnerships within retail groups to identify quality trends. • Support team in developing awareness among Retail teams to guarantee an elevated client experience when issues/questions arise. • Manage and facilitate training sessions, create training materials/SOP’s as needed. • Monitor the quality returns (DEF and FOC figures) and identify trends to generate action plans. • Initiate ad hoc projects related to the ongoing business needs. • Experience working with MS Word, Excel, and Outlook. • Perform other duties as assigned by Sr. Quality Manager.