特色餐厅服务员 Server-Special Restaurant

Delight Guest和悦宾客

1. Practice the service culture SHINE with Service Essence Training

对客服务中践行《服务精髓》中SHINE的服务文化要求

2.Solve the guest complaints with service culture E-Leap within Service Recovery Training

当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则

3. Personal grooming, hygiene and courtesy are in line with hotel and brand standards

个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准

4. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our

guests to improve guest experience and brand perception

严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓信息以提高客人体验感和品牌感知度

5. Provide Service to guests with the highest level of engagement

提供高水准的服务

6. Ensures that associates also provide excellent service to internal customers in other departments as

appropriate

确保员工同样在适当的时候为其他部门的内部客人提供同样优质服务

7. Actively seeking feedback from customers and team members during operation

在服务期间积极收集客人及服务人员的反馈

8. To have a positive impact, taking full responsibility and initiative to resolve problems, always

communicating with both customers and colleagues clearly

保持积极的工作态度，做好本职工作，主动解决问题，能够始终清晰的与客人或同事进行交流

9. Agreeing and implementing actions to make improvements to guest satisfaction

就如何改进对客服务，采取相应的措施

Neat and pleasant appearance.

仪表整洁

Well-groomed and presented and outgoing personality

良好的形象、个人展示能量及外向性格

Oral and written fluency in English.

熟练的英语口语及书面表达能力