浙江吉利控股集团有限公司
海外零售经理/高级经理(Retail Manager / Senior Manager)
岗位职责
Construction of retail system, optimization and improvement of lead management process. Develop and promote regional retail standards and processes (showroom, test drive, delivery, after-sales connection).
Optimize and enhance dealers' lead management capabilities, improve store lead invitation to store capabilities, test drive rates, and in store transaction rates. Promote the implementation of manufacturer retail policies on the dealer end
Dealer operation management, guiding dealers to improve terminal sales and operational efficiency. Regularly conduct dealer operation diagnosis and coaching. Follow up on the completion status of dealer KPIs.
Sales support and empowerment, promoting standardization of terminal sales tools, scripts, and processes. Collaborate with the marketing department to promote the execution of promotional activities. Support key projects and sales to major clients.
Customer experience and satisfaction management, supervise the implementation of customer experience standards. Follow up on complaint handling and improvement measures. Improve key indicators such as CSI/NPS.
Data analysis and reporting, analyzing retail data, inventory turnover rate, conversion rate and other indicators. Regularly report business performance to headquarters/regions. Qualification
Bachelor's degree or above, with a preference for majors in marketing or business administration.
More than 5 years of sales/retail management experience in the automotive industry, with priority given to regional sales management experience and store management experience.
Familiar with the dealer system and cultural environment in the Middle East market.
Possess strong data analysis and communication skills.
Proficient in English.
任职要求
本科及以上学历,市场营销、工商管理相关专业优先。
5年以上汽车行业销售/零售管理经验,具备区域销售管理经验和门店管理经验优先。
熟悉中东市场经销商体系与文化环境。
具备较强的数据分析与沟通能力。
英语熟练。 Core
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