CSC Advisor - Ciudad de México

· Handle a complete range of calls and written communication including (but not limited to): product inquiries and sales, fielding calls for connected store services and associates, Mexico stores information or locations (as well as US stores when needed), after sales service support, policies, customer service issues, etc.

· Maintain the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations by adhering to the Quality Customer Service Standards, Louis Vuitton Etiquette, and Louis Vuitton Selling Ceremony.

· Handle customer complaints in a timely manner · Adhere to department and company policy and procedures.

· Stay up to date on all product, company, and departmental information/initiatives.

· Effective use of proprietary systems

· Build and maintain clientele to enhance relationships and brand loyalty.

· Document 100% of client calls to track types of customer inquiries, advertising/editorial feedback, customer complaints utilizing a CRM software

· Participate in departmental trainings and initiatives.

• Must be fluent (verbally and written) in Spanish & English

• Must be able to work weekend/evening shifts. Hours range from as early as 8am to as late as 9pm

• 3 – 5 years of customer service experience

• Exceptional verbal and written communication skills • Ability to learn quickly and maintain high-performance level in a fast-paced environment

• Excellent organization skills; effective time-management skills

• Be proactive, solution and detailed-oriented; Motivated to exceed desired outcome/results

• Be a team player; exceptional interpersonal skills, ability to interact with all levels of employees within the organization

• Composure under pressure and ability to deescalate calls

• Ability to build rapport with clients and peers with excellent follow-up skills

• Ability to handle multiple tasks simultaneously

• Technically savvy and ability to use multiple systems simultaneously (up to 14 at a time) while speaking to a client and building a conversation

• Self-starter, ability to work with minimal supervision

• Resourceful and seeks out information to continuously build product/systems knowledge Secure private space to conduct WFM, when and if needed, with proven sufficient home internet speeds to provide quality exceptional service