Retail Excellence and Performance Specialist

Retail Excellence Support

• Support Retail Excellence initiatives related to client experience, employee engagement, and retail communications across the Korea retail network.
• Coordinate retail communications, meeting materials, store feedback collection, and follow-up activities for Retail Excellence programs.

Performance Reporting & Business Support

• Support the preparation of retail performance reports, KPI tracking, and management reporting materials.
• Consolidate business data and assist with performance analysis, objective tracking, forecasting, and business review preparation.
  
  

Uniform Management & Retail Administration

• Coordinate uniform management activities, including ordering, allocation, inventory tracking, and store communications and participate Central Uniform call.
• Support retail administrative processes, vendor coordination, PO follow-up, and documentation management.
  
  

Retail Projects & Coordination

• Support Retail Excellence and Performance projects through stakeholder coordination, progress tracking, and follow-up activities.
• Assist in preparing presentations, business review materials and support store manager meetings.
• Manage weekly newsletter and consolidate training schedule, store closing date and sharing with office/store team.

Experience: Minimum 3 years of experience in retail excellence, retail business support, retail performance, project coordination, or a related function. Luxury retail experience is preferred.

Education: Bachelor’s degree in business administration or a related field.

Skills:

Strong analytical skills with the ability to consolidate and interpret retail performance data.

Advanced Microsoft Excel and PowerPoint skills.

Experience with Power BI, Qlik, retail reporting tools, or data visualization platforms is a plus.

Ability to manage multiple tasks and stakeholders simultaneously.

Good written and verbal communication skills in Korean and English.

Personality:

Highly organized and detail-oriented.

Proactive with a strong sense of ownership.

Comfortable working with data as well as operational and administrative tasks.

Adaptable and able to work effectively in a fast-paced retail environment.