餐厅服务员

• Reports to outlet as scheduled, in uniform, eat, clean and ready to work

根据排班准时上班，准备工作之前需已用毕餐，换好工装，一切就绪。

• The Service Waiter服务员：

a) Must know menu items as well as drink list

必须熟知所有的菜单和酒水单内容

b) Must know Outlet setup standards.

必须熟知餐厅的摆台标准。

c) Handles complaints and reports to immediate supervisor.

向值班主管汇报客人投诉。

• Prepares service mise en place and ensures smooth operation at all times.

布置摆台，保证运营顺畅。

• Must know outlet service manual, hotel rules & regulations and hotel emergency procedure.

必须掌握餐厅服务流程，酒店规章制度和紧急情况处理程序。

• To follow the procedures, policies and techniques of service.

遵循工作标准，制度和技术。

• To have full understanding of the menu preparation to ensure good salesmanship.

作为一个好的销售人员，需要充分理解菜单。

• To be courteous and friendly to guests and colleagues.

殷勤友好的对待客人和同事。

• To present menu to guests and take beverage order if necessary.

向客人展示菜单并点餐。

• To recommend menu items and beverage if necessary.

必要时为客人推荐菜品和酒水。

• To understand the coordination between the kitchen and the restaurant.

理解餐厅和厨房的协作。

• To assist guests with chairs when arriving and leaving.

帮助客人入座和离座。

• To clear soiled items to the washing area.

将使用过的餐具撤到洗碗间。

• To continuously check and replenish or exchange: bread, butter, water, ashtrays or any other condiments.

检查、补充和更换：配餐面包，黄油，水，烟灰缸或其他配料。

• To reset table as soon as guests leave.

客人离开后重新布置餐台。

• To replenish clean items to their respective areas.

为负责的相关区域补充洁净器皿。

• To remove soiled linen and place them in appropriate area.

撤换布草并将其运送到正确的区域。

• To complete all side duties assigned by the Supervisors, Assistant Manager and Manager.

完成主管，副经理，和餐厅经理分配的其他工作。

• To carry out any other duties as and when required by the Supervisors.

执行主管交予的其他工作。

• To attend all training course organized by hotel.

参加酒店组织的培训。

• To have thorough knowledge of service procedures.

具有扎实的服务知识。

• Be able to work rapidly during peak hours.

能够在高峰时段高速度的工作。

• Be flexible with shift hours.

适应弹性工作时间。

• Teamwork is a necessity.

团队工作能力。

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY专业知识及工作技能、技巧要求:

• At least 2 years’ work experience in the same position in other well established hotel, preferably in food & beverage outlets.

至少2年同等类型酒店同类职位工作经验

• Ability to communicate in English.

能够使用英语交流。

REQUIRED QUALIFICATIONS 必要的资历要求：

• Well groomed according to WA standards and pleasant personality.

良好的仪容仪表和积极的性格

• Well groomed.

良好的仪容仪表

• Basic spoken English.

基本的英语口语。

• Hold the same position in other established hotel for at least 1 year.

具有1年以上同等类别酒店工作经验。

• Willing to work long hours and work under extreme pressure.

愿意长时间工作，可以在压力下工作。