Executive Floor Supervisor 行政楼层主管

Take and serve guest orders promptly and according to service manual in Executive Floor. 遵照服务手册为行政楼层的客人提供他们所需要的服务。

Do all necessary set-up side work as assigned. 完成所有指派好的必须完成的准备工作。

Answer any guest questions about the menu. 回答客人提出的有关于菜单的问题。

Answer phone calls according to standard by using proper telephone etiquette and within three rings. 遵循万豪标准，使用电话礼仪在电话铃响三声之内接起。

Assist to ensure Executive Floor/floor area is under smooth operation, including buffet set up, meeting room, business center, guest booking and special guest requests. 帮助确保行政楼层区域顺利营运，包括自助餐的摆放，行政楼层会议室，商务中心，客人预订 及客人特殊需要。

Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation. 任何时候都要见多识广的了解本地文化特色，历史及当地有吸引力的地点及营业时间。

Familiar with hotel facilities and outlet operation hours. Provide guest with assistance whenever possible. 了解酒店设施及各部门营业时间，任何时间可以为需要帮助的客人提供服务。

Have basic knowledge about menu each day; able to serve wine and cocktails. 对菜单有基本了解，可以为客人服务红酒及鸡尾酒。

Check food before serving it to guest to ascertain that appearance, temperature and portions are correct. 在将食品提供给客人之前，检查它的外观，温度及数量确保准确无误。

Ensure Executive Floor area is clean and tidy at all time. 确保行政酒廊区域在任何时候都干净整洁。

Each associate is expected to carry out, within their capabilities, all reasonable requests by management. 任何员工要求可以在能力范围之内完成酒店管理层的合理要求。

Could help and train the waitress for their easier job when finding the mistake. 可以帮助培训员工以使她们能更轻松的工作，并且可以发现工作中的问题。

Know check in and check out procedures well. 熟悉为客人登记及结账的程序。

Be knowledge about Mobile check in, need check the control panel hourly. Found the mobile check in guest, inform Front Desk supervisor and GSM prepare folder and follow up accordingly. Executive Floor also need prepare the check in folder. Conduct the training and role play with Executive Floor team members, make sure everyone work as the procedure. 了解手机办理入住的标准操作程序，每小时检查控制面板。如有发现客人申请手机办理入住, 将信息传达给前台的主管，宾客服务经理准备文件夹，及系统内的跟进。同时，酒廊也应该准备欢迎文件夹。组织员工进行培训及角色扮演，确保酒廊员工是按照标准程序操作。