Russian Speaking Customer Support Representative

Who we are?

Combining cutting-edge interactive technologies with a shared passion for gaming, Mechanist Games is an independent game studio based in Xiamen, China. Since its founding in April 2011, the Mechanist team has produced a growing portfolio of worldwide releases, including City of Steam, Spirit Guardian: Vanguard Rush and Game of Sultans.

We are seeking a Russian speaking customer support representative for our new mobile game. It is a full-time position based in Istanbul, Turkey.

What will you do?

You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to:

-      Responsible for daily customer support, answering in-game tickets, questions on Facebook, and emails;

-      Assist players resolve technical problems with the game;

-      Record game problems and feedback from users, and solve online issues;

-      Pay attention to Facebook and other social communities, and collect feedback from players;

-      Proofreading of operational activities, game localization and advertising proposals

-      Check updates & newly released content for the game you’re supporting;

-      Attend your weekly meeting with a team of 10-15 fellow agents and your manager.

Job

-      Have good written and verbal communication skills in Russian and English;

-      Love games, like to communicate with users, understand players psychology and habits;

-      Strong computer skills, the ability to operate multiple applications and platforms simultaneously;

-      Availability to work from home with own PC/MAC and secured Internet connection;

-      Strong problem solving/troubleshooting skills;

-      Proactive and creative with the drive to improve and continuously learn;

-      Availability to work off-hours is needed;

-      Pleasant personality, good teamwork and stress tolerance;

-      Welcome fresh graduates or interns.