Store Manager

Staff Management Hire, evaluate, train, position and discipline the staff in a manner consistent with Louis Vuitton policies to reflect business strategy and meet sales goals. Motivate staff to achieve sales goals. Encourage and support the individual development of staff and communicate to Retail Manager staff suggestions and needs; encourage exchange of ideas. Promote and maintain harmonious staff relations. Develop a standard training program for all new employees and implement a yearly training program for all existing employees. Determine the needs for coverage and define scheduling.

Inventory Management Ensure proper inventory mix matching to market needs. Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands. Present merchandise in a manner consistent with Louis Vuitton standards, in order to maximize sales and merchandise turn. Instruct and supervise staff in the correct execution of all Louis Vuitton operating procedures, including merchandise receipt, pricing, counts and sales.

Sales Management Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained. Aim to exceed customer expectations of Louis Vuitton services and products, thereby ensuring high customer satisfaction at all times. Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist) Be aware of local trading environment and its impact on our sales, including competitors’ trading activities.

Housekeeping Implement and follow proper visual presentation guidelines to project the Louis Vuitton image and benefit sales through presentation. Make timely window and interior display changes pro-actively to feature various new items and create excitement. Maintain the highest standard of housekeeping both on and off the sales floor at all times.

Administrative Management Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager. Take necessary actions to effectively control costs and ensure efficient operation in store. Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies. Implement and support all security measures.

Communication and Reporting Inform Retail Manager of decisions and procedures relating to business issues made at the store level. Obtain approval prior to implementation of new programs or procedures. Provide clear and informative business review.