In-Store Clienteling Specialist

1. EXCELLENT CLIENT EXPERIENCES: Ensuring your store's delivery of exceptional client experiences as the designated clienteling expert

• Active participation to deliver store's key events and animations
• Support in maintaining and becoming familiar with the store’s client profile book, including the engagement strategies for each stakeholder
• Deliver best-in-class client services on floor – ensuring highest standards in grooming, greeting, hosting, and communicating
• Help store teams to foster a clienteling mindset through knowledge and skill-sharing in internal workshops, morning briefings, etc.

2. PROACTIVE CLIENT DEVELOPMENT: Contributing to your store's business generation

• Through data analysis, store observations and qualitative client feedback, support in assessing current and client dynamics
• Help to monitor the store's current outreach program, appointments, client responsiveness and client experiences, then suggest ways to continuously elevate customer experiences
• Work with your Store Management to identify ways to capture new clients, upgrade existing clients and reactivate lapsed clients
• Build sound relations with relevant external suppliers and partners (e.g. florists, catering, food and beverage)

3. CORPORATE SYNERGY AND MARKET STRATEGY: Bridging relations and communications between the store and corporate Client Development team

• Translate global and regional Client Development strategies into the clienteling experiences in your store
• Help to update the store’s critical client data with quality, completeness and timeliness. Information and unlocked insights will be shared with the corporate Client Development team to aid in further business reviews

At least 2 years of luxury retail, hospitality or private client relations experience

Client-focused mindset, with high standards in demonstrating quality and excellence

Good knowledge of the luxury industry’s client segmentation and trends is preferable

Basic understanding of CRM concepts, best practices and data analysis preferable

Passion and genuine interest in luxury, fashion and lifestyle – including the Louis Vuitton brand and story

Confident in external-facing work; enjoys building strong connections with people

Presentable with the ability to confidently communicate to clients and staff of all levels

Detail-oriented with a curious, creative, proactive mindset

Understands the value of great teamwork

Fluent in English and Cantonese; proficiency in Mandarin also desirable

Basic mastery of Microsoft suite and reporting tools - including Excel, Word and PowerPoint. Experience in business analytics tools (e.g. PowerBI) is a bonus