Team Manager

• Lead and motivate a team of sales associates to achieve sales targets and provide exceptional customer service. • Implement sales strategies and initiatives to drive business growth and enhance customer experience. • Monitor and analyze sales performance metrics, identify areas for improvement, and develop action plans to address any issues. • Train, coach, and mentor team members to ensure they have the skills and knowledge required to deliver top-notch service and reach their full potential. • Collaborate with the store management team to develop and implement operational procedures and policies that uphold Louis Vuitton's brand standards. • Foster a positive and inclusive work environment that promotes teamwork, engagement, and professional development. • Handle customer escalations and resolve any challenging situations with diplomacy and a customer-centric approach. • Maintain a high level of product knowledge and stay updated on industry trends to provide expert advice to customers and support the team with product training. • Oversee inventory management, merchandise displays, and store presentation to ensure a visually appealing shopping environment. • Uphold Louis Vuitton's values and brand image at all times, setting an example for the team in terms of professionalism, integrity, and passion for the luxury retail industry. KEY

& COMPETENCIES • Minimum of 6 years customer service experience with at least 3 years management experience in leading a team. • Tertiary education preferred. • Strong knowledge in fashion and luxury retail industry. • Strong Analytical skills. • Action and results oriented • Detail oriented. • Entrepreneurial flair. • Presentable, creative, dynamic and self motivated. • Open minded and adaptable. • Computer literacy.